Customer Service Representative

Ace Handyman Services; Westerville (OH); On-site; Part time

Job summary

Ace Handyman Services, a leader in home improvement, is seeking a part-time customer service representative/office support to join their Westlake office. This role involves managing customer inquiries, multitasking effectively, and working in a positive environment. Competitive hourly compensation and flexible scheduling are offered, making it an ideal opportunity for individuals with a customer service background.

Benefits

Marketable Skill Development

Positive Work Culture

Flexible schedule

Work/life balance

Regular pay reviews

Qualifications

• 2-5 years of strong customer service experience.
• Ability to learn new software.
• Experience in office support duties.

Responsibilities

• Handle inbound calls from customers.
• Manage customer interactions and job schedules.
• Perform data entry and social media updates.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service experience

Typing proficiency

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft applications

Service Titan

Job description

Benefits:

• Marketable Skill Development
• Positive Work Culture
• Flexible schedule

Leverage your customer service experience and your engaging personality to help our west side neighbors maintain and improve their homes. Join the team at Ace Handyman Services!

Ace Handyman Services is a national leader in the home improvement and home repair industry.
We are growing and looking for a part-time customer service representative/office support person to ensure efficient and positive daily operations in our Westlake office.

We offer competitive compensation and benefits, a positive work environment and growth opportunities, including:

• A flexible schedule that fits your life
• Daily challenges and work variety
• Positive work environment and management support
• Competitive hourly compensation (starting $16-$18)
• Work/life balance (no evening or weekends)
• Regular pay reviews.

In this role you will handle inbound calls from our customers, learn about their projects, and explain the services we provide. You will need to review and manage several incoming lead generation streams. You will learn to use Service Titan to manage customer interactions, job schedules and our team of skilled craftsman.

Job Requirements

We are looking for excellent verbal and written communication and interpersonal skills. You will need to interact effectively and positively with both customers and our craftsmen. Office support duties may include data entry and social media updates.

Other qualifications for the role include:

• Education: High school diploma or equivalent
• Strong customer service experience (2-5 years) and a great phone personality
• Ability to work a flexible schedule (within our 8 am - 5 pm business hours)
• High level computer and typing proficiency
• Knowledge of Microsoft applications and ability to learn new software
• Ability to multitask and constantly reprioritize.

Construction/home improvement experience is helpful but not required.

Apply Today!