Customer Service Representative/MyRepChat (Remote)

FMG; Sandy (UT); Remote; Full time

Job summary

FMG is looking for a Customer Service Representative to join their remote support team. The role involves assisting clients by answering calls and emails, providing timely resolutions, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a background in customer service, contributing to a workplace that values collaboration and diversity.

Benefits

Generous paid Holiday schedule

Comprehensive paid time off policies

Robust Insurance Plan

Matching 401(k) with immediate full vesting

Employee Events Committee

On Demand Pay access

Internet & Gym Reimbursement

Work computer equipment provided

Qualifications

• Customer Service experience is a must.
• Excellent written and verbal communication skills.
• Ability to learn new software and work remotely.

Responsibilities

• Answer incoming calls and emails.
• Assist clients with questions and resolutions.
• Attend meetings to discuss areas of improvement.

Skills

Customer Service

Excellent written and verbal communication

Critical thinking

Remote work capability

Teamwork

Job description

Customer Service Representative/MyRepChat (Remote)

Customer Service Representative/MyRepChat (Remote)

What We Do

We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.

We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.

About Our Culture

FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.

Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.

Our Commitment to Diversity, Equity, and Inclusion

At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.

Our Employee Benefits

FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including:
• Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)
  
  

About The Role

MyRepChat is a web-based texting application. Our clients utilize it to share vital financial information with their own clients and prospects. As a member of the Support Team, you will answer incoming calls and email inquiries. You will assist clients with questions and resolutions, assist to align client expectations with the service, and identify areas of improvement.

Compensation

This position offers $15-17/hr depending on experience plus monthly performance incentives.

Primary Responsibilities & Expectations

• Answer incoming calls
• Respond to incoming emails
• Attend screen share calls with clients
• Attend regular meetings to discuss area of improvement for Support
• Be available during regular business hours for unexpected calls and meetings
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
  
  

Skills And Qualifications

• Must have Customer Service experience
• Excellent written and verbal communication skills
• Ability to work remotely and remain on task
• Ability to work as a part of a team
• Ability to apply critical thinking to problems
• Ability to work with a computer and learn new software
  
  

FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact [e-mail].

You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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