Customer Service Representative

Precision Terminal Logistics LLC; Westborough (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Voluntary life insurance

401K

Paid time off

Disability insurance

Basic life insurance

Referral bonus program

Quarterly bonus

Job summary

Precision Terminal Logistics LLC in Westborough, MA is seeking a reliable Customer Service Representative to manage computer inventory control, respond to customers by phone and email, and support office duties in a process-driven environment.

You will coordinate shipments, maintain accurate records, and adhere to safety and SOPs while delivering professional service. This role emphasizes attention to detail, effective communication, and teamwork in a dynamic logistics setting.

Qualifications

• Ability to sit/stand for extended periods and manage varied tasks.
• Fluent written and verbal English communication with incident reporting.
• Ability to pass background screening and drug testing.
• Willingness to undergo hands-on supervised training.

Responsibilities

• Managing customer entries and inventories systems, ensuring accurate record-keeping and timely communication with customers.
• Coordinating shipments as necessary, liaising between customers and logistics teams to facilitate efficient transportation.
• Scaling in and out trucks while completing proper documentation, adhering to regulatory and company standards.
• Utilizing basic math skills to calculate quantities, weights, and measurements accurately.
• Following checklists meticulously and completing them properly after training, ensuring adherence to standard operating procedures.
• Performing house keeping duties, including cleaning bathrooms, break rooms, disposing of trash, and maintaining office equipment and furniture as assigned by management.
• Complying with cross-training to fulfill duties to another customer’s commodity requirements.
• Responding to incidents within the extend of training received, participating in practiced mock drills, and reporting all incidents promptly.
• Demonstrating proper phone and email etiquette, as well as professionalism in-person interactions with customers and colleagues.
• Ability to work effectively with different types of personalities, maintaining a positive and cooperative attitude.

Skills

Customer service

Inventory control

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Overview:

We are currently seeking a reliable and safety-conscious Customer Service Representative to join our team. The CSR will be required to perform computer inventory control for Customer owned computer systems, use proper phone and email etiquette, and conduct office duties in accordance

to the facility’s process-oriented environment according to PTL’s requirements. The ideal candidate will be sociable, process oriented, demonstrate an attention to detail and effective communication skills.

Key Responsibilities:

1. Managing customer entries and inventories systems, ensuring accurate record-keeping and timely communication with customers.
2. Coordinating shipments as necessary, liaising between customers and logistics teams to facilitate efficient transportation.
3. Scaling in and out trucks while completing proper documentation, adhering to regulatory and company standards.
4. Utilizing basic math skills to calculate quantities, weights, and measurements accurately.
5. Following checklists meticulously and completing them properly after training, ensuring adherence to standard operating procedures.
6. Performing house keeping duties, including cleaning bathrooms, break rooms, disposing of trash, and maintaining office equipment and furniture as assigned by management.
7. Complying with cross-training to fulfill duties to another customer’s commodity requirements.
8. Responding to incidents within the extend of training received, participating in practiced mock drills, and reporting all incidents promptly.
9. Demonstrating proper phone and email etiquette, as well as professionalism in-person interactions with customers and colleagues.
10. Ability to work effectively with different types of personalities, maintaining a positive and cooperative attitude.

Requirements

Qualifications:

1. Ability to sit and stand for extended periods of time, as the role involved varied tasks requiring both.
2. Ability to effectively communicate verbally and in writing in English, including documentation and incident reporting.
3. High school diploma or equivalent.
4. Capacity to work in a fast-paced, high-stress environment, managing time and tasks efficiently under pressure.
5. Ability to work independently and as part of a team, demonstrating reliability and dependability in completing assigned tasks.

Additional Requirements:

• Willingness to undergo hands on supervised training.
• Ability to pass pre-employment background screening and drug testing.
• Flexibility to work varying shifts, including overtime, weekends and holidays as needed.
• Participation in daily safety meetings.

Benefits and Incentives:

• Health insurance
• vision insurance
• dental insurance
• voluntary life insurance
• 401K
• paid time off
• company provided short-term and long-term disability
• company provided basic life insurance
• referral bonus program
• quarterly performance bonus

Equal Opportunity Employer:

Precision Terminal Logistics is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.