Customer Service Representative

EMCOR Group, Inc.; San Leandro (CA); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Flexible Spending Accounts

401(k) Savings Plan

Employee Assistance Program

Job summary

EMCOR Group, Inc. is seeking a Customer Service Representative to support existing accounts within our HVAC and energy services. You will follow up on calls, document responses, and ensure customers feel valued through precise communication and proactive site visits.

Ideal candidates have 2+ years of service experience, MS Office proficiency, a valid driver’s license, and strong communication skills. This on-site role emphasizes reliability and teamwork to deliver practical customer solutions.

Qualifications

• Bachelor’s degree is preferred.
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Mechanical aptitude is preferred.
• Must have strong verbal and listening communication skills and excellent telephone etiquette.

Responsibilities

• Gain insight into our service performance.
• Document, with accuracy, customer responses and your impressions from these visits.
• Perform site surveys and other types of checks to ensure our quality.
• Present new technology and enhanced PM services when given the chance.
• Report all findings, customer opinions, pictures, and results to company leadership.
• Monitor all maintenance data to proactively respond to situations before the customer calls us.
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Problem Solving

Driver's license

Mechanical aptitude

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

MS Outlook

PowerPoint

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our affirmative action policy.

Geographic Disclosure

Compensation Range: $28 - $34 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.