Service Support Coordinator

Mesa Energy Systems, Inc.; Santee (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, dental, and vision coverage

Job summary

EMCOR Group is seeking an industrious service support coordinator to assist customers and field managers on HVAC projects. You will manage service calls, maintain records, and ensure documentation and compliance are accurately uploaded across company systems.

Ideal candidates have at least 1 year in operations/service, a HS diploma, and proficiency with Microsoft Office. This onsite role offers comprehensive benefits and opportunities to support dispatch, scheduling, and reporting for multiple

Qualifications

• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
• Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
• Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
• Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
• Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
• Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
• Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
• Other duties as needed.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Office equipment usage

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

This person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.

Essential Duties & Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
• Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
• Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
• Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
• Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
• Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
• Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
• Other duties as needed.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills
• Knowledge of Microsoft Office
• Use of office equipment
• Knowledge of the Coins booking system is a plus.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirnative Action Policy.

Geographic Disclosure

Compensation Range: $25 - $28 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.