Customer Service Representative

North Star Insurance Advisors; Wentzville (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

401(k) with company match

Career Growth

Team-centric culture

Annual company events

Job summary

North Star Insurance Advisors in Wentzville, MO is seeking a Customer Service Representative to act as the final checkpoint before client applications are submitted for approval. You will ensure forms are complete and accurate, helping clients get coverage without delays.

This full-time, in-person role offers competitive pay and benefits. The schedule is Monday–Friday, 8:00 am–4:30 pm, with growth opportunities within the company.

Qualifications

• Strong attention to detail and accuracy.
• Dependable, self-motivated, and organized.
• Excellent written communication and follow-up skills.
• Comfortable with repetitive tasks and autonomous work.
• Basic computer skills, including Microsoft Office.
• Prior auditing or quality control experience is a plus (not required).

Responsibilities

• Review submitted insurance applications for accuracy and completeness
• Flag errors or missing information and follow up with relevant teams
• Take incoming phone calls and process credit card payments from current policyholders
• Maintain high levels of consistency, accuracy, and confidentiality
• Collaborate with teammates and support a quality-first culture

Skills

Attention to detail

Dependable

Written communication

Autonomous work

MS Office

Quality control experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Non Exempt Wentzville, MO, US

2 days ago Requisition ID: 1026

Customer Service Representative- Accuracy That Protects Clients

North Star Insurance Advisors helps families secure the protection and peace of mind they deserve through high-quality insurance solutions. As we continue to grow, we’re seeking Customer Service Representativeswho bring precision, accountability, and heart to their work.

What You’ll Do

As a Customer Service Representative, you’ll serve as the final checkpoint before client applications are submitted for approval. Your attention to detail ensures every form is complete, accurate, and ready to go - helping clients get the coverage they need without delays.

Key Responsibilities:

• Review submitted insurance applications for accuracy and completeness
• Flag errors or missing information and follow up with relevant teams
• Take incoming phone calls and process credit card payments from current policyholders
• Maintain high levels of consistency, accuracy, and confidentiality
• Collaborate with teammates and support a quality-first culture

What We’re Looking For

• Strong attention to detail and accuracy
• Dependable, self-motivated, and organized
• Excellent written communication and follow-up skills
• Comfortable with repetitive tasks and autonomous work
• Basic computer skills, including Microsoft Office
• Prior auditing or quality control experience is a plus (not required)

What You’ll Get

• Competitive Pay: $19.00/hour
• Health & Wellness: Medical, dental, vision, and disability insurance
• Financial Security: 401(k) with company match
• Career Growth: Ongoing training, development, and advancement opportunities
• Company Culture: Team-centric, upbeat environment that celebrates wins
• Family-Friendly Fun: Annual Company events - families welcome!

Work Location: In-person at our Wentzville, MO office
Schedule: Full-time | Monday-Friday | 8am-4:30pm

If you're someone who finds satisfaction in precision, enjoys working behind the scenes, and wants to be part of a growing, mission-driven team -

EEO STATEMENT

North Star Insurance Advisors provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, North Star Insurance Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
North Star Insurance Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, hair texture and protective hairstyles commonly or historically associated with race, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of North Star Insurance Advisors team members to perform their job duties may result in discipline, up to and including discharge.