Commercial Lines Account Manager

North Risk Partners

Saint Cloud (MN)

On-site

USD 52,000 - 70,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Comprehensive benefits package

Paid time off

Professional development opportunities

Hybrid work opportunities

Job summary

North Risk Partners is seeking a proactive Commercial Lines Account Manager to act as the primary contact for clients. This role involves managing commercial accounts, ensuring excellent service delivery, fostering client relationships, and contributing to strategic initiatives that enhance operations. The successful candidate will have strong communication skills, attention to detail, and will thrive in a collaborative environment.

Qualifications

Bachelor’s degree and a minimum of 3 years in commercial insurance service required.
Active property & casualty insurance license or willingness to obtain one.
Proficiency in CRM software and Microsoft Office suite.

Responsibilities

Maintain strong client relationships and provide timely responses.
Service commercial lines accounts per company policies.
Support Risk Advisors with market analysis and insurance solutions.

Skills

Communication

Attention to Detail

Problem-Solving

Education

Bachelor’s Degree

Tools

CRM software

Microsoft Office

Job description

Join to apply for the Commercial Lines Account Manager role at North Risk Partners

11 months ago Be among the first 25 applicants

Join to apply for the Commercial Lines Account Manager role at North Risk Partners

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

Job Type

Full-time

Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

Job Summary

We are looking for a proactive and customer-focused Commercial Lines Account Manager to serve as the primary point of contact for our clients. This position is responsible for supporting the sales team with the evaluation and management of commercial accounts and providing quality service to our clients. The Commercial Lines Account Manager position requires a combination of strategic thinking, excellent communication skills, and a passion for delivering exceptional service. This position provides a fantastic opportunity for growth and the ability to impact the direction of the company through changes in processes and procedures, efficiencies, and strategic initiatives.

Essential Responsibilites

Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner

Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing

Service commercial lines accounts as assigned in accordance with company policies, procedures, and service standards
Collaborate with Risk Advisors and Commercial Processing team to determine and meet client goals
Support Risk Advisors by exercising independent judgment and discretion to:

Analyze markets for competitive pricing and develop insurance solutions for current clients
Review carrier quotes, look for gaps in coverage, prepare proposals, and maintain client applications
Communicate and educate clients on policies as needed
Receive and process new business, renewals, and cancellations

Ensure maximum client retention and generation through relationship building
Manage large volumes of account support items regularly
Schedule, attend, and participate in commercial lines meetings, trainings, and classes
Develop and maintain positive and effective relationships with partner insurance carriers
Promote value-added services available through North Risk Partners (i.e., professional counseling, webinars/seminars, communications, tools, and more)
Strive to return phone calls, messages, and emails on the same business day
Enter activity and other relevant information accurately into the company's software system(s) in accordance with company procedures
Follow all federal and state regulations, and best practices for avoiding errors and omissions
Continue professional development; obtain and maintain licensing and designations
Stay up to date on industry trends and best practices

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

A combination of education and experience generally attained through a high school degree, bachelor’s degree, and a minimum of 3 years in the commercial insurance service
Active property & casualty insurance license, or willing to obtain one
Excellent oral and written communication skills
Strong attention to detail with excellent organizational skills, demonstrating ability to prioritize tasks effectively
Self-starter who takes initiative to identify problems and lead by example
Ability to work in a fast-paced environment
Knowledge of AMS360 and ImageRight are a plus, but not required
Proficiency in CRM software and Microsoft Office suite

BEHAVIOR EXPECTATIONS

A role model for North Risk Partners’ core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with his/her coworkers
A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

Physical Requirements

Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
Move around office/building/facilities repeatedly throughout the day
Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee.

This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Compensation And Benefits

The estimated base salary range for this full-time position is $52,000 - $70,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.

Seniority level