CUSTOMER SERVICE REPRESENTATIVE

The Juris Agency; Wayne (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Raza Insurance Agency Llc in Wayne, Michigan, is seeking a friendly Customer Service Representative to be the voice on the line and the welcoming face at the front desk. You will help clients understand their coverage, handle day-to-day requests, and ensure each interaction leaves them feeling confident and supported.

No insurance expertise is required at first; a heart for helping people and a willingness to learn the business are what we value.

Qualifications

• High school diploma or equivalent.
• Comfort with basic computer software and email systems.
• Clear and patient communication, especially on the phone.
• Reliable and punctual for scheduled office hours.

Responsibilities

• Answer incoming calls and address client inquiries with a smile and helpful spirit.
• Process policy payments and assist clients with billing questions.
• Update client account details to keep records accurate.
• Serve as the first point of contact for navigating insurance coverage.

Skills

Customer service

Communication

Computer literacy

Reliability & punctuality

Education

High school diploma

Tools

Email systems

Basic computer software

Job description

Job Description

Welcome to Raza Insurance Agency Llc. We believe that insurance isn't just about policies and paperwork; it is about looking after our neighbors here in Wayne, Michigan. Our office is a place where people feel heard and supported, and we are looking for a new Customer Service Representative to help us keep that promise. You will be the friendly voice on the other end of the line and the welcoming face at our front desk. We are a small, close-knit team that values kindness and effort above all else. In this role, you will help our clients understand their coverage, handle their day-to-day requests, and ensure that every interaction leaves them feeling a little more confident and secure. You don't need to be an insurance expert to apply; we are looking for someone with a heart for helping people and the willingness to learn how our business makes a difference in our community. If you are looking for a workplace where you can build genuine connections and grow your skills while making a real impact, you will fit right in with our family.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Answering incoming calls and addressing client inquiries with a smile and helpful spirit.
• Processing policy payments and assisting clients with their billing questions.
• Updating client account details to ensure all records remain accurate and current.
• Serving as the first point of contact for folks who need help navigating their insurance coverage.
• Working alongside our local agents to gather documentation for new policies or renewals.
• Maintaining a neat and welcoming office atmosphere for every visitor who walks through our door.

Requirements

• High school diploma or equivalent.
• Strong comfort level with basic computer software and email systems.
• Clear and patient communication skills, especially over the phone.
• Reliable and punctual for scheduled office hours.
• Prior experience in a customer-facing role is helpful, but not required if you have a great attitude.
• Interest in learning the insurance industry and obtaining a state license in the future.