Insurance Customer Care Rep — Growth & Community Impact

The Juris Agency; Wayne (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Raza Insurance Agency Llc in Wayne, Michigan, is seeking a friendly Customer Service Representative to be the voice on the line and the welcoming face at the front desk. You will help clients understand their coverage, handle day-to-day requests, and ensure each interaction leaves them feeling confident and supported.

No insurance expertise is required at first; a heart for helping people and a willingness to learn the business are what we value.

Qualifications

• High school diploma or equivalent.
• Comfort with basic computer software and email systems.
• Clear and patient communication, especially on the phone.
• Reliable and punctual for scheduled office hours.

Responsibilities

• Answer incoming calls and address client inquiries with a smile and helpful spirit.
• Process policy payments and assist clients with billing questions.
• Update client account details to keep records accurate.
• Serve as the first point of contact for navigating insurance coverage.

Skills

Customer service

Communication

Computer literacy

Reliability & punctuality

Education

High school diploma

Tools

Email systems

Basic computer software

Job description

Raza Insurance Agency Llc in Wayne, Michigan, is seeking a friendly Customer Service Representative to be the voice on the line and the welcoming face at the front desk. You will help clients understand their coverage, handle day-to-day requests, and ensure each interaction leaves them feeling confident and supported.

No insurance expertise is required at first; a heart for helping people and a willingness to learn the business are what we value.