Customer Service Representative

Fix Network World; Wasilla (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Speedy Glass in Wasilla, AK is seeking a Customer Service Representative for a full-time, Monday–Friday schedule. This role involves greeting customers, processing quotes, work orders and invoices, and coordinating with the team for efficient service.

We offer a comprehensive benefits package and a supportive, inclusive workplace culture. Prior CSR or service advisor experience is welcome, with opportunities to grow within a trusted auto glass specialist in our community.

Qualifications

• State-issued driver’s license and a clean driving record.
• Physical requirements: sitting/computer use for extended periods.

Responsibilities

• Be the face of the branch, providing exceptional customer service to every guest, every time.
• Quote, prepare work orders & invoices, and receive payment for all services provided.
• Schedule and assign work orders to the appropriate team member.
• Resolve customer requests in a timely and efficient manner.
• Open and close the branch, utilizing closing procedures to ensure all daily financial records are accurate.

Skills

Customer service

Communication

Sales experience

Job description

For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top‑tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in‑shop and mobile auto glass repairs that are unsurpassed for quality and safety.

We pride ourselves on creating a welcoming environment for both customers and team members in our shops. Our culture is one of inclusion and diversity.

Speedy Glass is currently hiring for a Customer Service Representative at our store in Wasilla, AK. This role is full‑time with a set schedule Monday‑Friday, and offers competitive pay based on experience.

Responsibilities

• Be the face of the branch, providing exceptional customer service to every guest, every time
• Quote, prepare work orders & invoices, and receive payment for all services provided
• Schedule and assign work orders to the appropriate team member
• Resolve customer requests in a timely and efficient manner
• Open and close the branch, utilizing closing procedures to ensure all daily financial records are accurate
• Perform all other duties as assigned

Qualifications

• State‑issued driver’s license and a clean driving record
• Physical requirements: sitting/computer use for extended periods of time

Because we believe happy and healthy employees provide the best service to customers, we offer a comprehensive and customizable benefits package that includes medical, dental, vision, life insurance, 401(k) with company matching, and much more.

Diversity, Equity, Inclusion and Accessibility

At Speedy Glass, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.

We're looking for experienced CSR's who have experience in service advisor roles, sales, dealership environments, store sales, and experience with cars; all experience is welcome.