Customer Service Representative

Mondofix Inc.; Fairbanks (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Job summary

Mondofix Inc. is seeking a Customer Service Representative for their Huffman store in Fairbanks, Alaska. The role involves providing outstanding customer service, managing work orders, and ensuring accurate financial records.

Successful candidates will need a valid driver's license and a clean driving record. A welcoming and inclusive work environment is a key part of our culture, alongside a comprehensive benefits package including medical, dental, vision, and 401K with company match.

Qualifications

• State issued Driver’s license and clean driving record is required.
• Ability to sit and use a computer for extended periods is necessary.

Responsibilities

• Provide exceptional customer service at the branch.
• Prepare work orders and invoices, and process payments.
• Schedule work orders for team members as needed.
• Resolve customer requests in an efficient manner.
• Open and close the branch, ensuring all financial records are accurate.
• Perform additional duties as assigned.

Job description

Customer Service Representative

Mondofix Inc. Fairbanks, Alaska, United States Customer Service

About this position

For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top‑tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in‑shop and mobile auto glass repairs that are unsurpassed for quality and safety.

We pride ourselves on creating a welcoming environment, for both customers and team members, in our shops. Our culture is one of inclusion and diversity.

Speedy Glass is currently hiring for a Customer Service Representative at our Huffman store in Fairbanks, AK!

As a Customer Service Representative, you will

• Be the face of the branch, providing exceptional customer service to every guest, every time
• Quote, prepare work orders & invoices, and receive payment for all services provided
• Schedule and assign work orders to the appropriate team member.
• Resolve customer requests in a timely and efficient manner.
• Open and close the branch; utilizing closing procedures to ensure all daily financial records are accurate
• Perform all other duties as assigned

You will need

• State issued Driver’s license and clean driving record
• Physical Requirements: Sitting/computer use for extended periods of time

Because we believe happy and healthy employees provide the best service to customers, we offer a comprehensive and customizable benefits package that includes medical, dental, vision, life insurance, 401K with company match, and much more.