Customer Service Representative

MediSolution; Washington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefit package

Opportunity to learn

Supportive work culture

Job summary

A leading technology provider in North Carolina is seeking a Customer Service Representative to handle claims and provide support to policyholders. The role involves interpreting contract benefits, documenting calls, and ensuring service quality. Candidates should demonstrate exceptional communication and customer service skills. The position offers a full-time schedule within a supportive team environment and comprehensive benefits package.

Qualifications

• Ability to interpret contract benefits accurately for policyholders.
• Experience in providing claim status to policyholders or providers.
• Skill in documenting calls and ensuring audit trails are clear.

Responsibilities

• Provide claim status to policyholders or providers.
• Answer calls as required by company policy.
• Document all calls and maintain clear audit trails.

Skills

Effective Communication

Customer Service Skills

Documentation Skills

Problem-solving

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: North Carolina, United States: Wisconsin, United States: Remote - Alaska: Washington, DC: Arkansas, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R0039604* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.* Provide claim status to policyholders or providers with a positive and professional approach.* Answer calls as required by company policy in a helpful, professional, timely manner.* Place outgoing calls as needed to provide or obtain information.* Document (written/on-line) all calls while in progress.* Transfer calls to employees in other departments as required to meet customer needs.* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [e-mail]**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*