Support Specialist

MediSolution; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

Harris is seeking a Support Specialist to handle technical customer inquiries and deliver effective solutions. You will learn FA2 and Prosoft platforms, provide phone support, and identify opportunities for additional revenue while reporting progress to leadership.

Ideal candidates have 2+ years in technical support or customer service, strong communication, and a proactive, team-oriented mindset in a fast-paced environment.

Qualifications

• 2+ years' experience in technical environment and/or customer service.
• Advanced understanding of AI agent and chatbot creation using RAG methodology.
• Excellent interpersonal, written, and oral communication skills.
• Payroll and AP knowledge preferred; accounting knowledge a plus.
• Ability to identify revenue opportunities and report progress to management.
• Able to work independently and as part of a team in a fast-paced setting.

Responsibilities

• Provide technical phone support to customers for FA2 and Prosoft.
• Learn, implement, and train on FA2 and Prosoft systems.
• Communicate status, risks, and progress to the Manager of Support Services.
• Identify additional revenue opportunities during service interactions.

Skills

Customer service

Communication

Active listening

Problem-solving

Time management

Teamwork

Rapport building

Attention to detail

Tools

Payroll knowledge

AP knowledge

Accounting basics

CRM experience

Job description

## Support SpecialistPostulerlocations: Kansas, United States: Arizona, United States: Pennsylvania, United States: Nebraska, United States: Missouri, United Statestime type: Temps pleinposted on: Publié aujourd'huijob requisition id: R0040278Job Description Core responsibilities of the position include, but are not limited to, the following: Competencies: • Action Oriented • Approachability • Customer Focus • Communicative • Strong Listening Skills • Patience • Peer Relationships • Technical Oriented and Adaptability • Time Management Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft• Technical phone support to customers.• Learning, understanding, implementing and training on FA2 and Prosoft. • Identification and communication of additional revenue streams/opportunities. • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. • 2 + years' experience in technical environment and/or customer service fields desired. • Excellent interpersonal, written, and oral communication skills. • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems. • Strong work ethic and self-starter, ability to work independently and as a team player. • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. • Payroll and AP knowledge preferred. • Accounting knowledge will set a candidate apart. • Strong analytical and problem-solving skills**Salary range: $65,000 - $75,000 USD per year.**### About UsHarris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie. Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels ! Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres "avantages" supplémentaires !* Nous donnons à nos employés les moyens de faire la différence* Nous avons une culture d'entreprise riche* Nous offrons la possibilité d'apprendre* Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI)* On s'amuse beaucoup !Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise !**Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale.** *Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à [e-mail]. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures.*