Customer Service Representative

Trumbull Industries; Warren (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(K) with company match

Paid Time Off

Paid Holidays

Life/ADD Insurance & Disability

Professional Development & Tuition Re‑

Job summary

Trumbull Industries, Inc. is seeking an Inside Sales/Customer Service professional to support customers and ensure order accuracy while building strong relationships. Experience in kitchen/bath/plumbing products is beneficial.

Responsibilities include assisting customers with product inquiries, processing orders, monitoring purchase orders, coordinating shipping, and providing technical sales information. The role emphasizes teamwork and attentive service.

Qualifications

• Inside Sales/Customer Service experience preferably in Kitchen/Bath/Plumbing products.
• Strong interpersonal and relationship-building skills.
• Proficient with ERP and proprietary software; data entry and accuracy.

Responsibilities

• Assist customers with inquiries regarding products and prices in a prompt, friendly, and accurate manner.
• Enter orders, returns, and issue credits.
• Monitor purchase orders to check status and back orders.
• Coordinate sales between customers or purchasing departments and coordinate shipping dates.
• Resolve customer problems and forward issues to an appropriate buyer or supervisor.
• Provide technical sales information and vendor information to customers.
• Coordinate with warehouse personnel to complete orders efficiently.
• Perform other related duties as assigned by the supervisor.

Skills

Relationship-building

Customer service

Phone presence

Multi-tasking

Tools

ERP systems

Proprietary software

Job description

Trumbull Industries, Inc., is a full-line distributor of plumbing products. The main purpose of this position is to provide professional Inside Sales/Customer Service support to all customers to meet or exceed their expectations. This role includes ensuring order accuracy and

developing strong and lasting relationships. Kitchen sales / design experience beneficial.

Job Duties:

• Assist customers with inquiries regarding products and prices in a prompt friendly and accurate manner.
• Enter orders on the order entry, returns and issue credits.
• Monitor purchase orders to check on status and back orders.
• Coordinate sales between customers or purchasing departments and coordinate shipping dates.
• Resolve customer problems; forward those issues to an appropriate buyer or supervisor.
• Provide technical sales information and vendor information to customers.
• Coordinate with warehouse personnel to complete an order in an expedient and efficient fashion.
• Perform other related duties as assigned by the supervisor.

Qualifications:

• Inside Sales/Customer Service experience preferably in Kitchen/Bath/Plumbing products.
• Candidate must possess strong interpersonal and relationship-building skills.
• PC proficiency using ERP and proprietary automated computer applications is desired.
• Strong organizational skills and attention to detail.
• Excellent math, verbal and written communication skills.
• Good follow up skills and persistence.
• Excellent phone presence.
• Willing and able to work independently and as part of a team.
• Ability to multi-task and prioritize work appropriately.
• Sense of urgency and decisiveness as appropriate.
• Reacts well under the pressure of a fast‑paced environment and follow through on commitments.
• Fast and accurate data entry skills.

Total Rewards Information:

We offer market-competitive compensation including base pay and bonus potential opportunities based on the achievement of Company goals. We offer employees paid time off to refresh and recharge. Our total rewards program is designed to enrich your life and work and includes the following benefits:

• Medical, dental, and vision insurance
• 401(K) with company match
• Paid Time Off
• Paid Holidays
• Company Paid Life/ADD Insurance and Short/Long Term Disability insurance.
• Professional Development: Training programs, Tuition Reimbursement, and growth opportunities.

Trumbull Industries is an Equal Opportunity Employer:

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.