Customer Service Representative

Salmon Creek Indoor Sports Arena; Vancouver (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

SIMPLE IRA with employer match

Referral program

Opportunity for advancement

Fitness‑casual dress code

Free Membership

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

Salmon Creek Indoor welcomes Customer Service Representatives to join our family‑run arena. You will be the face of the business, helping guests with questions, bookings, and memberships while ensuring a friendly, energetic environment.

Prior customer service is nice, but a positive attitude and reliability are essential. You’ll handle transactions, assist with programming sales, and maintain a clean, welcoming space.

Qualifications

• Customer service experience is valued but not required.
• Ability to build rapport with families and guests.
• Strong communication and multi‑tasking skills.
• Willingness to learn about programs and memberships.

Responsibilities

• Provide exceptional in‑person, phone, and email service at the front desk.
• Promote and assist with programming and memberships.
• Process transactions using POS and scheduling platforms.
• Support facility cleanliness and front desk presentation.
• Assist with concessions and event support as needed.

Skills

Customer service

Teamwork

Communication

Sales

Job description

Company Overview

Salmon Creek Indoor is a family‑run business dedicated to family fun. We offer great soccer leagues and classes year‑round.

Job Summary

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they’re doing it.

Responsibilities

• Become well‑versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem‑solve.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assist with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit). If you don’t have one, we will pay for your training to obtain this. Must be 21 years old to serve alcohol at the arena.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Qualifications

• Customer Service Representatives are team players who are enthusiastic, reliable, detail‑oriented, and willing to go the extra mile for all customers. They also:
  • Build rapport with all customers and families.
  • Multi‑task and manage time effectively.
  • Know how to have fun on the job!
• Previous customer service experience is preferred but not required.
• Undergo a background check.

Desired Availability

• We are actively looking for candidates that currently have availability to work the following Days/Times:
  • PRIORITY: Friday, Saturday, & Sunday Evenings
  • Weekday Evenings
  • Weekday Mornings

Benefits

• SIMPLE IRA with employer match (upon eligibility)
• Referral program
• Opportunity for advancement
• Fitness‑casual dress code
• Free Membership
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development