Customer Service Representative

Lil' Kickers of Vancouver; Vancouver (WA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Paid training

Paid sick time

Opportunity for advancement

Fitness-casual dress code

Free Membership

Job summary

A family-run indoor recreation center in Vancouver seeks enthusiastic Customer Service Representatives. This role involves assisting customers, processing transactions, and maintaining a friendly environment. Candidates should be reliable and detail-oriented, with a preferable background in customer service. The position offers flexible hours, and training for serving food and beverages can be provided if needed, ensuring a supportive and enjoyable workplace.

Qualifications

• Enthusiastic team player willing to go the extra mile.
• Detail-oriented and capable of building rapport with customers.
• Previous customer service experience preferred but not required.

Responsibilities

• Provide outstanding customer service across all offerings.
• Collaborate with customers to answer questions and solve problems.
• Process transactions accurately using POS and scheduling systems.
• Serve food and beverages, requiring MAST permit training if needed.
• Maintain a clean and well-stocked front desk area.

Skills

Customer service

Multi-tasking

Reliability

Communication

Job description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Join our Customer Service Team!
• Fun and friendly environment
• Flexible and consistent hours
• Competitive wages
• Paid training
• Paid sick time
• SIMPLE IRA with employer match (upon eligibility)
• Referral program
• Opportunity for advancement
• Fitness-casual dress code
• Employee discounts
• Free Membership

Job Summary

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others.

Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Company Overview

Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round.

Responsibilities

• Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solve.
>Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assist with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit, if you don't have one, we will pay for your training to get this). Must be 21 years old to serve alcohol at the arena.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Qualifications

Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:

• Build rapport with all customers and families
• Multi-task and manage time effectively
• Know how to have fun on the job!
• Previous customer service experience is preferred but not required.
• Undergo a background check

Desired Availability

We are actively looking for candidates that currently have availability to work the following Days/Times:

• PRIORITY: Friday, Saturday, & Sunday Evenings
• Weekday Evenings