Customer Service Representative

Clark Public Utilities; Vancouver (WA); On-site; USD 51,000 - 71,000; Full time

Job summary

Join a forward-thinking utility provider as a Customer Service Representative! This role offers a chance to engage with customers, resolving inquiries and providing essential information about utility programs. You'll thrive in a dynamic environment that values your communication skills and problem-solving abilities. Enjoy a comprehensive benefits package including medical, dental, and generous leave policies. With a target salary in a competitive range and a commitment to employee growth, this is an exciting opportunity to make a difference in the community while advancing your career. Apply now and be part of a diverse team dedicated to excellence!

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation leave

Sick leave

Paid holidays

Qualifications

• High school diploma required; typing speed of 35 wpm with minimal errors.
• Experience in customer service and familiarity with MS Office products.

Responsibilities

• Assist customers with billing inquiries and service changes via phone and in person.
• Prepare and coordinate customer records using PC and CIS.

Skills

Customer service experience

Creative problem solving

Written communication skills

Verbal communication skills

Typing (35 wpm)

Education

High school diploma or equivalent

Tools

Customer Information System (CIS)

MS Office Products

Job description

Clark Public Utilities provided pay range

This range is provided by Clark Public Utilities. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$51,282.00/yr - $70,676.00/yr

Customer Service Representative

These full-time and part-time positions report to the Customer Service Work Group Leaders at both of our locations:

Hours of work may include days, evenings, and weekends. The anticipated start date is June 2025.

WHAT YOU WOULD DO:

• Talk with customers by phone or in person and assist customers with resolving billing inquiries, making payment arrangements or changes in service, make referrals, handle complaints and adjustments, provide information on utility sponsored programs. Facilitate correspondence with customers through US mail, e-mail, and the internet.
• Prepare, audit, control, and coordinate various customer records via the PC, Customer Information System (CIS), and utility forms.

QUALIFICATIONS:

High school diploma or equivalent and the ability to type 35 wpm with minimal errors. Must be familiar with MS Office Products and have customer service work experience. Must be a creative problem solver and have superior written and verbal communications skills. Must be willing to work various shifts as requested. Must fulfill all qualifications of a fully trained Customer Service Representative I, including being knowledgeable about the Customer Information System (CIS), within a 24-month period.

BENEFITS:

Employees and dependents are eligible for medical, dental, vision, basic life insurance and disability insurance. Employees are enrolled in Washington State PERS and may enroll in deferred compensation plans. Employees will also receive eight hours of vacation leave and sick leave every month and twelve paid holidays throughout the calendar year.

SALARY:

Clark Public Utilities’ salary ranges are market based and established annually. With full competency in the role and satisfactory performance, the target salary is midpoint within the established range.

2025 Customer Service Representative: $51,282 – $60,979 - $70,676

HOW TO APPLY:

Please send your resume with a cover letter by March 14, 2025 via email to [e-mail]. Resumes may also be sent to Clark Public Utilities, Human Resources Department, P.O. BOX 8900, Vancouver, WA 98668.

Equal Opportunity Employer

At Clark Public Utilities, we are committed to being a place where a diverse mix of talented people want to come, to stay and do their best work.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Banking and Telephone Call Centers