Customer Service Representative

Sea Mar Community Health Centers; Vancouver (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision, and prescription coverage

401(k) retirement options

Paid time off starting at 24 days per year plus 10 paid holidays

Job summary

Sea Mar Community Health Centers in Vancouver, WA, is seeking a full‑time Customer Service Representative for the Managed Care department. The role involves screening non‑insured patients and facilitating public health coverage enrollment.

Key responsibilities include assisting with applications, conducting outreach, and maintaining activity records. Preferred candidates are bilingual in Spanish, Russian, or Ukrainian. A comprehensive benefits package is included for full-time employees.

Join Sea Mar and work in a culturally diverse environment with career advancement potential.

Qualifications

• At least one year of customer service experience required, preferably in a health care environment.
• Must obtain Basic Life Support (BLS) CPR within 90 days of hire.
• Bilingual preferred but not required.

Responsibilities

• Serve as primary liaison between clients and clinic.
• Assist with public health coverage program applications.
• Conduct outreach and participate in marketing campaigns.
• Maintain activity records and submit progress reports.
• Advocate on behalf of the customer concerning barriers to coverage.

Skills

Customer service experience

Bilingual in Spanish, Russian, or Ukrainian

Ability to interpret various instructions

Education

High school graduation

AA or BA in Social Services (preferred)

Job description

Sea Mar Community Health Centers, a federally qualified health center founded in 1978, is committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, with a focus on service to Latinos in Washington State. Sea Mar serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Position Summary

Full‑time Customer Service Representative for the Managed Care department in Vancouver, WA. The role screens non‑insured patients and ensures that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. Duties include public health coverage enrollment assistance, insurance education, case management, proactive outreach, development and distribution of promotional materials, and community engagement. Bilingual candidates in Spanish, Russian, or Ukrainian are preferred.

Essential Duties and Responsibilities

• Serve as primary liaison between clients and clinic to alleviate barriers to service and help patients establish Sea Mar as their medical home.
• Assist with public health coverage program applications, ensure patients have selected a primary care provider, and help schedule appointments and identify additional health care services.
• Conduct outreach, participate in corporate marketing campaigns, and distribute informational or promotional materials approved by the Managed Care Department.
• Maintain activity records and submit progress reports as directed by the Managed Care Department.
• Identify and advocate on behalf of the customer regarding barriers to coverage or utilization of health care services.
• Strive to increase customer health care service utilization through education on covered services and customer responsibilities, and serve as case managers for families accessing care.
• Assist in meeting departmental and organizational goals and ensure maximum customer access to Managed Care services.
• Maintain skill levels by participating in mandatory training, meeting competency requirements, maintaining local site standards, and reporting changes in health coverage policy.
• Perform any other duties assigned while adhering to all corporate and departmental policies and procedures.

Education and/or Experience

• High school graduation; AA or BA in Social Services preferred.
• At least one year of customer service experience required, preferably in a health care environment. Additional work experience may substitute for education, with a minimum high school diploma or equivalent required.
• Ability to interpret a variety of written, oral, diagrammatic, or scheduled instructions.
• Must obtain Basic Life Support (BLS) CPR within 90 days of hire and maintain current certification throughout employment.
• Bilingual preferred but not required.

What We Offer

Sea Mar offers an opportunity to work in a dynamic community health organization, with career advancement potential. Full‑time employees working 30 or more hours receive a comprehensive benefits package, including:

• Medical, dental, vision, and prescription coverage
• Life insurance, long‑term disability, and Employee Assistance Program (EAP)
• Paid time off starting at 24 days per year plus 10 paid holidays
• 401(k) retirement options

Work in a culturally diverse environment that values inclusion and teamwork.

How to Apply

Complete the online application and click SUBMIT or APPLY NOW. For questions, email Michelle Orellana Arriaza, Managed Care Regional Coordinator, at [e-mail].

Sea Mar is an Equal Opportunity Employer.

This position is represented by Office and Professional Employees International Union (OPEIU).