Customer Service Representative

Sea Mar Community Health Centers; Vancouver (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP

PTO 24 days + 10 holidays

401(k)

Job summary

Sea Mar Community Health Centers in Vancouver, WA is hiring a Full-Time Customer Service Representative for our Managed Care department. You will screen non-insured patients and help new and existing patients access care, including public health coverage enrollment assistance.

Preferred bilingual candidates (Spanish, Russian, and/or Ukrainian) are encouraged to apply. The role emphasizes outreach, education, and coordination of care within a diverse community.

Qualifications

• High School graduation; AA or BA in Social Services is preferred.
• At least 1 year of customer service experience is required; preferably in a health care environment.
• The applicant must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Bilingual preferred, but not required.

Responsibilities

• Serve as a primary liaison between clients and clinic, alleviating barriers to service and helping patients establish Sea Mar as their medical home.
• Assist with public health coverage program applications, ensure patients have selected a primary care provider, assist in scheduling appointments and identifying other health care services available.
• Assist in conducting outreach and participate in corporate marketing campaigns, and in the distribution of informational materials approved by the Managed Care Department.
• Maintain activity records, submitting progress reports as directed by the Managed Care Department.
• Identify and advocate on behalf of customers regarding barriers to coverage and/or utilization of health care services.
• Increase customer health care service utilization through education on services and patient responsibilities and act as case managers for families accessing care.
• Help meet departmental and organizational goals and ensure customer access to the Managed Care Department services are maximized.
• Maintain skill levels by participating in mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes.
• Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Skills

Customer service

Communication

Education

High School diploma

AA or BA in Social Services (preferred)

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Customer Service Representative - Posting #27077

Position Summary

Full‑Time Customer Service Representative position available for our Managed Care department in Vancouver, WA. The Customer Service Representative is responsible for screening all non‑insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Manager and Coordinator, they pro‑actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities. Preferred are candidates who are bilingual in Spanish, Russian, and/or Ukrainian.

Essential Duties and Responsibilities

• Serves as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
• Assists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.
• Assists in conducting outreach and participates on all corporate marketing campaigns, and in the distribution of informational / promotional materials approved by the Managed Care Department.
• Is responsible for maintaining activity records, submitting progress reports as directed by the Managed Care Department.
• Assists in identifying and advocating on behalf of the customer regarding barriers to coverage and or the utilization of health care services.
• Strives to increase customer health care service utilization, through education on services covered as well as customer responsibilities and to serve as case managers for families in accessing care.
• Assists in meeting established departmental and organizational goals and ensuring that customer access to the Managed Care Department services are maximized.
• Maintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and or processes.
• Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Education and/or Experience

• High School graduation; AA or BA in Social Services is preferred.
• At least 1 year of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.
• The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Bilingual preferred, but not required.

What We Offer

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full‑time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid‑time‑off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an Equal Opportunity Employer