Customer Service Representative

Russell Tobin; Urbandale (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

Russell Tobin is seeking enthusiastic and reliable Customer Service Representatives (CSR I) for a remote call center position in Urbandale, IA. The role requires strong communication skills and a customer-first mindset to handle client needs efficiently. Ideal candidates will thrive in a fast-paced virtual environment, dealing with inquiries, processing orders, and maintaining accurate records. A strong emphasis on teamwork and a commitment to first-call resolution is crucial for success in this entry-level role.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Qualifications

• Strong phone handling skills and excellent verbal and written communication.
• Experience in an office environment is essential.
• Proficiency with basic computer applications.

Responsibilities

• Manage a high volume of inbound and outbound calls professionally.
• Efficiently respond to customer inquiries via email and chat.
• Identify customer needs and offer effective solutions.

Skills

Communication

Customer focus

Active listening

Multitasking

Education

High School diploma or equivalent

Job description

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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.50/hr

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Lead Recruiter - US Recruiter at Russell Tobin

We are looking for enthusiastic and reliable Customer Service Representatives (CSR I) . This is a remote call center position supporting non-Open Enrollment (non-OE) client needs. Ideal candidates will bring strong communication skills, customer-first mindset, and a willingness to learn in a fast-paced virtual environment.

Job title: Customer Service Representative I

Location: Urbandale, IA - Candidates should be within 1 hour of: Urbandale, IA

Duration: 6 months

Schedule – 8 am to 4:30 pm CST

Pay rate: $18- $18.50/hour

We are looking for enthusiastic and reliable Customer Service Representatives (CSR I). This is a remote call center position supporting non-Open Enrollment (non-OE) client needs. Ideal candidates will bring strong communication skills, customer-first mindset, and a willingness to learn in a fast-paced virtual environment.

Key Responsibilities

• Manage a high volume of inbound and outbound calls professionally.
• Efficiently respond to customer inquiries via email and chat.
• Identify customer needs and offer effective solutions.
• Resolve complaints by understanding issues and providing the best solutions.
• Maintain accurate customer interaction records in our CRM system.
• Process orders and applications precisely.
• Educate customers on products, services, and company policies.
• Collaborate with other departments to resolve complex issues.
• Strive for first-call resolution and continuous improvement.
• Training – 8/4 thru 8/15 (need 100% attendance)
• Nesting – 8/18 thru 8/29 (mix of on the phone and training)
• Production (full time on phones) – this will start 9/2, since we are OFF for a holiday on 9/1.
• Schedule – 8 am to 4:30 pm CST (for training, nesting and production)

Requirements

• HS diploma or equivalent is required.
• Experience in an office environment is essential.
• Proven customer support or client service experience.
• Strong phone handling skills and active listening.
• Excellent verbal and written communication.
• Ability to multitask, prioritize, and manage time effectively.
• Customer-focused with adaptability to various personalities.
• Proficiency with basic computer applications.
• Reliable internet and a quiet, dedicated workspace for remote work
• Must be punctual, accountable, and professional

Interview Process

Interviews will be conducted via Zoom

Interested? Apply today and be part of a team that puts people first.

Benefits Disclosure

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Consulting, and Administrative

• Industries

  Operations Consulting, Administrative and Support Services, and Insurance

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