Customer Service Representative (Remote)

The Mom Project; Urbandale (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Service Representative to support their operations remotely. Candidates will be responsible for providing exceptional customer support in a call center environment, requiring a high school diploma and preferably some experience. This remote position offers flexible scheduling, a range of benefits, and a competitive hourly wage based on qualifications.

Benefits

Medical

Dental

Vision

401k

Qualifications

• Preferred experience in call center roles.
• 0-4 years of experience in a relevant field.
• Ability to work in a quiet space to take calls.

Responsibilities

• Handling customer calls and providing customer support.
• Training followed by on-the-job performance in a call center environment.
• Expected to be present during working hours with scheduled breaks.

Skills

Customer Service

Call Center Experience

Customer Support Services

Education

High School Diploma or equivalent

Job description

Customer Service Representative (Remote)

New

New Posted yesterday • 23 applicants

Customer Service Representative (Remote)

• Urbandale, IA
• Franklin, MA
• Houston, TX
• Tampa, FL
• Miami, FL

$16.58 - $18.50/hour

Exact compensation may vary based on skills, experience, and location.

40 hrs/wk

Contract (w2)

Remote work partially (99%)

Travel not required

End date

December 23, 2025

Superpower

Customer Service

Capabilities

Customer Support Services

Customer Service Management

Call Center Services

Preferred skills

Call Center Experience

Certified Customer Service Representative

Customer Service Desk

Preferred industry experience

Legal

0 - 4 years of experience

With roots dating back to the 1800s, our Customer is a global professional services firm HQ’d in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Today, they are a unique group of businesses with many enduring competitive advantages. Among them are the quality of their colleagues, deep client relationships, vast global footprint, depth of intellectual capital, and cohesive and collaborative culture.

We are seeking a Customer Service Representative on a contract basis to support our Customer’s business needs. This role is 100% remote in Urbandale, IA, Franklin, MA, Houston, TX, Tampa, FL, and Miami, FL.

Training & work will be remote. Candidates need to have a quiet/professional space to take calls and work with minimal distractions. While this is work from home, breaks are scheduled and the candidates will be expected to be present and online when working for the full shift outside of scheduled break times.

Candidates should have a high school diploma or equivalent. Experience in an office environment, prior call center experience preferred.

This is a call center role.

• Training – 8/4 thru 8/15 (need 100% attendance)
• Nesting – 8/18 thru 8/29 (mix of on the phone and training)
• Production (full time on phones) – this will start 9/2, since they are OFF for a holiday on 9/1.
• Schedule – 8 am to 4:30 pm CST (for training, nesting, and production)

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.

If you are a person with a disability needing assistance with the application, or at any point in the hiring process, please contact us at [e-mail].