Customer Service Representative

Allegra Marketing - Des Moines, IA; Urbandale (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Allegra Marketing, an Urbandale IA-based marketing services firm, is hiring a Customer Service Representative to join our local office. You will engage with clients, record details in our system, and support production teams with accurate information.

The role emphasizes strong customer service, collaboration with the production team, and timely communication in a fast-paced environment. Experience in print or digital marketing is a plus, with benefits like health insurance and paid time off.

Qualifications

• Experience in print or digital marketing is a plus.
• Strong interpersonal and communication skills.
• Proficient with CRM systems.
• Able to manage multiple projects and priorities.

Responsibilities

• Foster growth with existing customers and identify new ones.
• Provide consulting to clients on product selection.
• Prepare quotes and job tickets for production.
• Collaborate with production to ensure timely and accurate outputs.
• Communicate clear instructions and deadlines to production staff.

Skills

Customer service

Interpersonal skills

CRM experience

Attention to detail

Tools

Salesforce CRM

Job description

Allegra Marketing, an Urbandale Iowa-based Marketing services firm specializing in graphic design, printing, mailing and signage products as well as digital solutions is currently recruiting for a Customer Service Representative to join our local office. If you are passionate about understanding client objectives and getting the details into our system then this could be the perfect career opportunity for you!

Before we jump into the job description, here are some frequently asked questions that may help you determine if this position is a good fit for you.

What is a Customer Service Representative?

Are you a creative, organized individual who loves interacting with clients and delivering superior customer service? If so, then a Customer Service role might be the perfect fit for you! Not only will this position provide you with the opportunity to work one-on-one with customers but also allow you to manage several projects simultaneously. You will come up with creative solutions and track the progress in our systems.

Who is the Ideal Candidate?

The ideal candidate may have customer service experience but definitely has a great attitude and is attentive to client needs. They may also have project management experience, but are definitely organized and can manage multiple projects/clients at once. They like to use technology to connect with people including email, phone, and salesforce CRM.

What is it like to be part of the team at Allegra?

We take our commitment to providing outstanding solutions for our customers seriously, yet also enjoy a lighthearted office environment. Our team is collaborative and passionate - always striving to accomplish amazing things! We recognize creativity at its finest; those who bring unique skillsets and cultures are welcomed with open arms here.

Everything Else You Need to Know

Responsibilities and Duties (the necessary but boring part of a job posting)

The primary responsibility is to foster business growth among existing customers, as well as identify and acquire new ones. Moreover, you must provide consulting services to clients who need advice concerning product selection. This role is an excellent opportunity to expand your skill set and become a major player in our developing team.

The ideal candidate will be a critical thinker and problem-solver. A customer service representative is expected to manage assigned customers, handle incoming customers, and potential customer calls and foster relationships. This team member will work closely with the production team to ensure timely and accurate quotes and production.

This is a deadline-driven environment. At times, every team member is expected to roll up their sleeves to complete a project, even if it is “not your job”. One must be ready and willing to learn new skill sets and programs and desire to continue to learn and grow. And, because there will always be “rush jobs”, the Customer Success Representative will help expedite those projects by communicating clear instructions and deadlines to production staff.

Specific responsibilities include:

• Prepare visual options for Printed Material, Signs, and Promotional Products
• Prepare quotes for customers as well as support sales staff
• Prepare job tickets with detailed information for production
• Sending invoices after jobs are completed
• Foster relationships with current customers through our survey rewards
• Manage the workflow and production to meet the agreed deadline with the customer
• Request project quotes from outside vendors, assure proper production
• Work with the team to create continued streamlined production & design processes
• Be creative with new ideas on communication with our customers

This is not a remote position.

Qualifications and Skills

The ideal candidate will already have experience in the print or digital marketing industry but not a must. In addition, candidates should have excellent interpersonal skills - a sense of humor, as well as good math skills, and an awareness of design and colors. You must be organized as this position takes care of multiple jobs at the same time.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer relationship management: 1 year (Preferred)