Customer Service Representative

Pyramid Consulting, Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading Healthcare Industry organization is seeking a Customer Service Representative for a 6+ month contract opportunity. This remote role involves supporting inbound calls, addressing inquiries, and ensuring compliance with quality standards. Candidates with strong customer service skills are encouraged to apply.

Benefits

Health Insurance

401(k) Plan

Paid Sick Leave

Qualifications

• Experience in Customer Service or Call Center required.
• Good typing speed and data entry skills.

Responsibilities

• Support inbound calls, helping callers understand benefits.
• Document interactions in CRM applications for quality tracking.
• Adhere to quality standards and compliance regulations.

Skills

Customer Service

Data Entry

Multitasking

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.32/hr

Job Opportunity: Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential, located remotely in P.S.T. Please review the job description below and contact us ASAP if interested.

Job ID: 25-69958

Pay Range: $18 - $19.32/hour. Employee benefits include health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on location).

Key Responsibilities

• Support inbound calls in a fast-paced environment, helping callers understand their benefits.
• Address inquiries, issues, or concerns for members and providers.
• Utilize multiple communication channels to provide timely, accurate, and personalized support, aiming for First Call Resolution (FCR).
• Mitigate and prevent complaints from escalating, resolving issues during the initial contact.
• Communicate effectively to assess member or provider needs, identify causes, and determine if escalation is necessary.
• Maintain performance and quality standards based on contact center metrics.
• Provide customer service via phone, live chat, and email in a high-paced environment.
• Document all interactions in CRM applications for quality and performance tracking.
• Adhere to quality standards, regulations, and policies to ensure compliance.
• Perform other duties as assigned.

Key Requirements and Technology Experience

• Customer Service/Call Center experience
• Data entry skills with good typing speed
• Ability to multitask across multiple systems and programs

Our client is a leading Healthcare Industry organization. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind.

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