Customer Service Representative

Mckillans; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is searching for a Customer Service Representative to provide exceptional technical support and manage eCommerce order experiences. This role involves engaging with customers through various channels, including social media, to enhance brand loyalty and ensure satisfaction. The ideal candidate will possess strong problem-solving skills and be tech-savvy, ready to thrive in a remote environment. If you're passionate about customer service and eager to make a difference in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service or technical support.
• Familiarity with Freshdesk or similar ticketing systems.

Responsibilities

• Manage customer inquiries in the Freshdesk queue promptly.
• Provide product support and troubleshoot technical problems.
• Monitor and respond to customer questions on social media.

Skills

Customer Service

Technical Support

Problem-Solving

Communication Skills

Time Management

Web Technologies Understanding

Tools

Freshdesk

eCommerce Platforms

Job description

Location: Remote (Open to candidates in any U.S. timezone)

Title: Customer Service Representative (Technical Support, eCommerce, and Social Media Management)

Job Type: Full-time

Apply here: https://forms.gle/ojqgBeG8DiH5xxzW7

Key Responsibilities:

Customer Support and Technical Assistance:

1. Manage and respond to customer inquiries in the Freshdesk queue promptly and efficiently.
2. Answer technical questions and provide product support to resolve customer issues.
3. Troubleshoot and resolve technical problems related to our products and services.
4. Document and escalate more complex issues to the appropriate teams when necessary.

eCommerce Order Experience Management:

1. Liaise with the logistics team to follow up on customer orders, ensuring timely and accurate delivery.
2. Provide customers with tracking information, updates, and manage any issues related to shipping or order fulfillment.
3. Handle post-purchase support, including processing returns, exchanges, and replacements.
4. Own the entire customer experience post-purchase, ensuring satisfaction and repeat business.

Social Media Management:

1. Monitor and respond to customer questions and comments on social media platforms (Facebook, Instagram, Twitter, etc.).
2. Engage with customers and followers to build positive relationships and enhance brand loyalty.
3. Collaborate with the marketing team to address any social media inquiries and escalate issues as needed.

Qualifications:

• Proven experience in customer service, technical support, or a related role.
• Familiarity with Freshdesk or similar customer support ticketing systems.
• Experience managing eCommerce platforms and order management systems.
• Strong problem-solving skills with the ability to think critically and independently.
• Excellent verbal and written communication skills.
• Ability to work efficiently in a remote environment and manage time across different time zones.
• Tech-savvy with a basic understanding of web technologies and troubleshooting.
• Flexibility to work in any U.S. timezone and adapt to a flexible work schedule.

**Note apply to the Google form below, all other applications are not monitored**

Apply here: https://forms.gle/ojqgBeG8DiH5xxzW7