Customer Service Representative

Oregon Lottery; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

The Oregon Lottery is hiring bilingual Customer Service Representatives for their remote Call Center. The role involves assisting players and retailers, providing technical support, and dispatching field staff, ensuring high-quality customer service while embodying the Lottery's values of fairness and inclusion.

Benefits

Work/life balance

Comprehensive medical, dental, vision benefits

Vacation Leave: 10 hours per month

Sick Leave: 8 hours per month

Personal Business Leave: 24 hours per year

11 Holidays per year

Qualifications

• Associate's Degree and one year of experience in customer service OR three years of experience.
• Bilingual in Spanish.

Responsibilities

• Provide technical support and assist field staff.
• Dispatch technicians and ensure service quality.
• Communicate product and marketing information.

Skills

Bilingual in Spanish

Customer Service

Education

Associate's Degree

Job description

In a world of self-service, sometimes we reach a point when we need to pick up the phone and ask for help. Do you enjoy being that helpful voice on the other end of the phone? Lottery is hiring three (3) bilingual Customer Service Representatives to join our Call Center team to guide our retailers, players, and Lottery staff to the fastest and easiest resolution. This is a remote position, but you will attend up to 6 weeks of training on site in Salem, OR.

Position #1 - Tuesday to Saturday - 9:30 AM to 6:00 PM PST

Position #2 - Sunday, Monday, Friday, and Saturday - 7:00 AM to 5:30 PM PST

Position #3 - Wednesday to Saturday - 9:30 AM to 8:00 PM PST

About the Role

Los candidatos ideales serán bilingües en inglés y español para ayudar mejor a nuestro jugador que habla español, mientras utilizan sistemas internos para escribir notas del equipo en inglés. Los candidatos que completen y aprueben nuestra prueba de servicios lingüísticos recibirán un pago diferencial de 5% por ser bilingüe.

Uno de estos puestos será por duración limitada de hasta un año, ¡pero sigue siendo una gran oportunidad para poner un pie en la puerta con la Lotería de Oregón! Los dos puestos restantes serán considerados de Duración Regular.

¡Estos puestos también son elegibles para el diferencial de turnos para las horas trabajadas los fines de semana! La diferencia de turnos de fin de semana es del 10% para las horas trabajadas en sábado o domingo.

About Us

You will report to the Supervisor, Customer Service, and provide intermediate technical support to retailers, players, and field staff. You will dispatch service calls to field staff and ensure a high-quality customer experience.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce—come join our team to be part of the impact!

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery's commitment to:
• Responsible Gambling
• Diversity, Equity, and Inclusion
• Culture of Safety
• Provide technical support.
• Assist field staff and training to retailers and players on Lottery products and equipment.
• Provide follow-up to ensure appropriate service is provided.
• Dispatch technicians.
• Help with Lottery ticket inventory.
• Communicate product and marketing information.
• Provide internal support throughout the Lottery.

You Have:

Minimum Qualifications

• Associate's Degree and one (1) year of experience in customer service; OR
• Three (3) years of experience in customer service

Special Qualifications

• Bilingual in Spanish

As a member of the Lottery family, you will enjoy:

• Work/life balance
• Remote work schedule
• Vacation Leave: 10 hours per month, with increased accruals every 5 years
• Sick Leave: 8 hours per month
• Personal Business Leave: 24 hours per year
• 11 Holidays per year

Benefits

• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available