Customer Service Representative

Johnson Brothers Liquor Company; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Johnson Brothers Maverick Beverage in Houston, TX, is seeking a capable administrative professional to support the commercial team. The role includes deposit handling, order entry, customer service support, file management, and cross-department liaison to ensure smooth daily operations.

Work hours are Monday through Friday, 7:30 am to 4:00 pm, with pay at $23 per hour. Strong organizational and communication skills are essential, and proficiency in MS Office is expected.

Qualifications

• 2 year business-related degree preferred.
• Excellent written and verbal communication with professional telephone etiquette.
• Ability to multi-task in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office (Excel, Word, Outlook).
• Perform wide variety of administrative duties as assigned.

Responsibilities

• Remote deposit of daily checks collected from route drivers and sale rep check collection.
• Posting of customer checks within our application system.
• Filing of deposited and following the company’s document storage policies.
• Support customer service functions including answering the customer service line and emails.
• Monitor and respond to the general email inbox.
• General order entry and modification.
• Processing approved discounts.
• Customer credit memo support following a verification process.
• Liaise with delivery and warehouse teams to support the commercial team.
• Oversee the will call and sample checkout process with proof of deliveries.
• Provide general office support such as supply orders and event setup.
• Other administrative and support functions as assigned.

Skills

Communication

Customer service

Multitasking

Detail oriented

MS Office

Education

Business degree (2-year)

Tools

MS Office Suite

Job description

Johnson Brothers Maverick Beverage is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth.

Shift: Monday through Friday, 7:30 am - 4:00 pm Pay: $23/hour

Job Description:

• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
• Posting of customer checks within our application system
• Filing of deposited and following the companies established document storage policies
• Support customer service functions including but not limited to: Answering the customer service phone line to support the commercial team as well as direct customers
• Monitor and respond to the general email inbox
• General order entry and modification
• Processing approved discounts
• Customer credit memo support following a verification process
• Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
• Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
• Provide general office support such as supply orders, meeting and event setup and preparation support.
• Other administrative and support functions as assigned.

Job Requirements:

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook).
• Perform wide variety of administrative duties as assigned

Worker Sub-Type: Regular Time Type: Full time

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Johnson Brothers is a third-generation, family-owned wine, beer, and spirits distributor founded in 1953 by Lynn Johnson in Saint Paul, Minnesota. Guided by its founding values of work ethic, teamwork, excellence, innovation, passion, and integrity, the company partners with top-tier suppliers to deliver a world-class portfolio and exceptional service to customers across 25 states. The company was recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years (2023–2025).