Customer Service Representative

Copart Catastrophe Response Fleet, LLC; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with company match

ESPP

Employee Assistance Program (EAP)

Vacation & Sick pay

Paid Holidays

Life and AD&D Insurance

Discounts

Job summary

Copart, Inc. is seeking a Customer Service Representative to provide exceptional service to internal and external customers, focusing on coordinating vehicle releases from body shops and other locations. The CSR represents the face of Copart and delivers solutions to meet client needs.

The role may expand to chat and email support; requires strong communication, typing 45 WPM, and MS Office proficiency; high school diploma; prior office experience preferred.

Qualifications

• One year of office support experience in a customer service role preferred.
• High School diploma required.
• Excellent customer service skills and attitude.
• Excellent written and verbal skills.
• Proficient with office equipment and MS Suite.
• Typing speed 45 WPM.
• Professional appearance and ability to multi-task.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Coordinate release of vehicles from body shops or other locations.
• Answer and place calls professionally; support chat/email channels if applicable.
• Research and gather information to offer solutions that meet customer needs.
• Occasional overtime as needed; maintain high call quality.

Skills

Customer service

Office equipment

MS Suite

Typing 45 WPM

Attention to detail

Multi-tasking

Bilingual (a plus)

Education

High School diploma

Tools

MS Office

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

Pay: $18:00- $20.29/ Hour.

Benefits Summary:

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Along with many other employee benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
• Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)