Customer Service Representative

Switchboard; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Paid holidays

Job summary

Switchboard Hiring seeks a Customer Service Representative for a well-established community bank. You’ll assist customers with mobile banking, Bill Pay, and more. After a 4–8 week training period at a designated bank location, the role becomes fully remote within the United States.

Ideal candidates have strong communication skills and enjoy helping people, with prior branch banking or call center experience preferred. Comprehensive benefits include 401(k), health insurance, PTO and holidays.

Qualifications

• Experience in branch banking is highly preferred
• Prior customer service or call center experience is preferred
• Strong verbal communication skills and a genuine enjoyment of helping people
• Ability to work independently and manage multiple customer inquiries
• Comfort with Internet banking, mobile banking and Bill Pay platforms

Responsibilities

• Independently perform a variety of duties related to customer and electronic services (Internet banking, telephone banking, mobile banking, Bill Pay, deposits)
• Field inbound calls focused on supporting current customers with bank services
• Answer inquiries regarding bank products, services, and fees using standard scripts
• Process transactions accurately and efficiently
• Resolve customer problems with professionalism and follow-through
• Deliver exceptional customer service on every interaction

Skills

Customer service

Verbal communication

Independence

Digital banking tools

Job description

Customer Service Representative

Switchboard Hiring is seeking a Contact Center Representative on behalf of our client, a well-established community bank (company name and additional details will be provided during your initial interview).

This role is a great fit for someone who genuinely enjoys talking with people and solving problems — you’ll be the friendly, knowledgeable voice helping customers navigate everything from mobile banking to Bill Pay. This role is fully remote after an initial training period of 4-8 weeks. Training will be completed at a bank location in one of the following locations: Greeley, Longmont, Firestone, Berthoud, Fort Collins, Boulder, or Colorado Springs.

Responsibilities

• Independently perform a variety of complex duties related to customer and electronic services, including Internet banking, telephone banking, mobile banking, Bill Pay, and deposit-related questions

• Field inbound calls focused on supporting current customers with bank services

• Answer inquiries regarding bank products, services, and fees using standard scripts, dialogues, and talking points

• Process transactions accurately and efficiently

• Resolve customer problems with professionalism and follow-through

• Deliver exceptional customer service on every interaction

Requirements

• Experience in branch banking highly preferred

• Prior customer service or call center experience preferred

• Strong verbal communication skills and a genuine enjoyment of helping people

• Ability to work independently and manage multiple customer inquiries

• Comfort with digital banking tools and technology (Internet, mobile, and telephone banking platforms)

Additional Details

• This role is fully remote after an initial training period of 4-8 weeks, completed at a bank location in Greeley, Longmont, Firestone, Berthoud, Fort Collins, Boulder, or Colorado Springs

• Full-time position with a comprehensive benefits package

• 401(k), health insurance, paid time off, and paid holidays

Sponsorship not available. This position is open only to candidates with legal authorization to work in the United States.