Customer Service Representative

AgCertain; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Maytag Dairy Farms seeks a Customer Service Representative to provide online and phone support, coordinating daily sales and resolving customer requests. You will use Business Central for inventory and Shopify to manage direct-to-consumer orders, collaborating with sales operations to drive growth.

The role requires a high school diploma or GED, strong Excel/Word/PowerPoint skills, and excellent communication, both written and spoken, with customers and suppliers. Training provided.

Qualifications

• Requires a high school diploma or GED; Associate’s Degree preferred.
• Proficient in Excel, Word, PowerPoint; basic math skills.
• Strong written and oral communication; able to interact with customers and vendors.

Responsibilities

• Provide online and phone support to ensure customer satisfaction and retention.
• Coordinate daily sales flow and order processing with the sales operations team.
• Handle customer requests and troubleshoot retail orders; document complaints for traceability.
• Maintain inventory records using Business Central and process Shopify orders.
• Participate in company trainings and support cross-functional teams as needed.

Skills

Effective communication

Problem-solving

Team collaboration

Mathematics skills

Customer service experience

Education

High school diploma or GED

Associate’s Degree preferred

Tools

Business Central

Shopify

Microsoft Office (Excel, Word, PowerPoint)

Job description

The Customer Service Representative provides online and phone support to ensure the satisfaction and retention of customers at Maytag Dairy Farms. This role will help coordinate daily sales flow, handle customer requests, track inventory, and support the sales operations team to drive growth through multiple market channels.Responsibilities and Duties:Operate safely and appropriately in all AgCertain situations and environmentsAbility to demonstrate effective communication and problem-solving skillsPlay a pivotal role in enhancing company-wide customer service through phone, online, and in-person interactions and troubleshooting retail ordersCoordinate order processing and customer interactions with Maytag Dairy FarmsMaintain a positive attitude and communication within a team atmosphereComplete all necessary paperwork and recordkeeping of customer complaints to maintain traceabilityBe proficient in using Business Central for inventory tracking and sales operationsWork in Shopify e-commerce platform for direct-to-consumer ordersHandle customer service requests with positive and clear communicationParticipate in all company trainingsPerform all other duties as assignedA high school diploma or GED equivalent level certification with proven reading, writing, clearly legible handwriting, computer, inter-personal communication and mathematics skills; Associate’s Degree preferredPrevious customer experience is a plusMust be computer literateStrong Excel, Word, PowerPoint, and technical skillsStrong troubleshooting skills and attention to detailStrong written and oral communication skills and the ability to communicate internally and externally with customers and vendorsAct with humility, honesty, integrity, and a commitment to safetyAbide by Good Manufacturing Practices in all areas of the facility