Customer Service Representative

Hiring Talent Pvt Ltd; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Hiring Talent Pvt Ltd seeks a Customer Service Representative for a full-time remote role in the United States. You will support clients and candidates through inquiries via phone, email, and chat, ensuring timely, accurate information and high satisfaction.

Responsibilities include documenting interactions in the CRM system, following up on cases, and collaborating with internal teams to improve processes. Strong communication and problem-solving skills are essential for success.

Qualifications

• Clear verbal and written English communication.
• Ability to respond to inquiries via multiple channels (phone, email, chat).
• Comfort working remotely with reliable internet access.

Responsibilities

• Respond to inquiries via phone, email, and chat and resolve issues promptly.
• Document interactions and update CRM records to ensure accurate case tracking and follow-ups.

Skills

Customer service

Communication

Active listening

Multitasking

Remote work readiness

Education

High School Diploma

Tools

CRM software

Job description

Company Description

Hiring Talent Pvt Ltd is a leading recruitment firm serving diverse manpower requirements across the Middle East. The company is known for efficient recruitment tools, experienced consultants, and a strong commitment to delivering quality results. Hiring Talent Pvt Ltd consistently connects skilled professionals with organizations that achieve long-term success. The firm works across multiple sectors, including HR, Administration, Finance & Accounting, Legal, Sales & Marketing, IT, Oil & Gas, Energy & Environment, Life Sciences & Pharmaceuticals, Hospitality, and Emiratization. Candidates joining the team will be part of a trusted agency with a solid reputation in the region.

Role Description

The Customer Service Representative role is a full-time remote position focused on supporting clients and candidates throughout the recruitment process. Day-to-day tasks include responding to inquiries via phone, email, and chat, providing accurate information about services, and resolving issues in a timely and professional manner. The role involves tracking and documenting interactions in CRM systems, ensuring follow-up on open cases, and maintaining high levels of customer satisfaction. The representative will also collaborate with internal teams to elevate complex concerns, contribute feedback to improve processes, and help enhance the overall customer experience. Consistent, clear communication and a service-oriented approach are essential to success in this role.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
• Ability to maintain high Customer Satisfaction and deliver a positive Customer Experience.
• Excellent verbal and written communication skills in English.
• Comfort working remotely with reliable internet access and basic technical proficiency (email, CRM tools, and office applications).
• Demonstrated problem-solving, active listening, and conflict resolution abilities.
• Prior experience in call centers, recruitment services, or professional client support is an advantage.
• Organizational skills with attention to detail and the ability to manage multiple inquiries simultaneously.
• High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.