Customer Service Representative

Talent Ferry Consultancy; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Talent Ferry Consultancy is seeking a Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, and chat, delivering clear information, resolving issues, and documenting interactions in our service systems.

You will coordinate with internal teams to escalate complex cases, keep customers updated on status, and seek opportunities to improve the overall experience. The ideal candidate brings customer-facing experience, excellent communication, and

Qualifications

• Experience in customer-facing roles, such as Customer Service Representatives or Customer Support positions, with a focus on responsiveness and professionalism.
• Demonstrated ability to enhance Customer Satisfaction and Customer Experience through effective communication, problem-solving, and follow-up.
• Strong foundation in Customer Service practices, including active listening, empathy, and clear information sharing.
• Comfort working in a remote environment, with reliable internet access, good time management, and the ability to work independently and as part of a virtual team.
• Excellent verbal and written communication skills, with attention to detail and accurate documentation of customer interactions.
• Basic proficiency with CRM or ticketing systems and common office software; ability to quickly learn new tools and processes.
• High school diploma or equivalent required; additional education or certifications in customer service or related fields are an advantage.
• Previous experience in consulting, staffing, or service-oriented industries is beneficial but not mandatory.

Responsibilities

• Handle incoming inquiries via phone, email, and chat and provide clear, accurate information.
• Resolve issues and track/document interactions in customer service systems.
• Follow up to ensure customer satisfaction and proactively identify opportunities to improve experience.
• Coordinate with internal teams to escalate or resolve complex cases and update customers on status.

Skills

Customer service experience

Communication skills

Problem solving

Active listening

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Office software

Job description

Company Description

Talent Ferry Consultancy is a professional services firm focused on connecting organizations with skilled talent across a variety of roles and industries. The company emphasizes streamlined recruitment processes, clear communication, and ongoing support for both clients and candidates. Talent Ferry Consultancy aims to create positive, long-term partnerships by understanding business needs and matching them with the right professionals. Team members collaborate in a dynamic environment that values integrity, reliability, and a strong commitment to service.

Role Description

This is a full-time remote role for a Customer Service Representative at Talent Ferry Consultancy. The Customer Service Representative will handle incoming inquiries via phone, email, and chat, providing clear, accurate, and timely information to customers. Daily responsibilities include resolving issues, tracking and documenting interactions in customer service systems, and following up to ensure customer satisfaction. The role also involves coordinating with internal teams to elevate complex cases, updating customers on the status of their requests, and proactively identifying opportunities to improve the customer experience. The successful candidate will maintain professional communication, adhere to service-level expectations, and contribute to a supportive, collaborative virtual work environment.

Qualifications

• Experience in customer-facing roles, such as Customer Service Representatives or Customer Support positions, with a focus on responsiveness and professionalism.
• Demonstrated ability to enhance Customer Satisfaction and Customer Experience through effective communication, problem-solving, and follow-up.
• Strong foundation in Customer Service practices, including active listening, empathy, and clear information sharing.
• Comfort working in a remote environment, with reliable internet access, good time management, and the ability to work independently and as part of a virtual team.
• Excellent verbal and written communication skills, with attention to detail and accurate documentation of customer interactions.
• Basic proficiency with CRM or ticketing systems and common office software; ability to quickly learn new tools and processes.
• High school diploma or equivalent required; additional education or certifications in customer service or related fields are an advantage.
• Previous experience in consulting, staffing, or service-oriented industries is beneficial but not mandatory.