Customer Service Representative

Western Express; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Western Express, Inc. is seeking an Office Assistant/CSR to support load entry, scheduling, and front-line communications. This role involves updating loads, arranging freight pickups, and providing switchboard coverage in a busy office environment.

The position requires strong data-entry skills, proficiency in Outlook, and the ability to multitask with a high energy level. Excellent written and verbal communication is essential for success.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Outlook.
• Data Entry/Skilled in typing.
• Ability to multi-task.
• Punctual.
• High energy level, results driven.
• Written and verbal communication skills.
• Prioritizing, Planning and Organizing.

Responsibilities

• Enter and update loads, scan and RVI loads.
• Schedule pickup and delivery appointments for freight.
• Provide switchboard coverage.
• Track freight and proactive communication.
• Provide coverage for CSR’s when out of office.
• Answer, screen, and transfer inbound calls.
• Contributes to team effort by accomplishing related tasks as needed.

Skills

Microsoft Outlook

Data Entry

Typing

Multi-tasking

Punctual

High energy

Written and verbal communication

Prioritizing and planning

Education

High school diploma or equivalent

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Duties, Goals and Responsibilities:

• This position is Monday through Friday 7am to 5pm

• Enter and update loads, scan and RVI loads

• Schedule pickup and delivery appointments for freight

• Provide switchboard coverage

• Track freight and proactive communication

• Provide coverage for CSR’s when out of office

• Answer, screen, and transfer inbound calls

• Contributes to team effort by accomplishing related tasks as needed

Skills and Qualifications:

• High school diploma or equivalent

• Proficient in Microsoft Outlook

• Data Entry/Skilled in typing

• Ability to multi-task

• Punctual

• High energy level, results driven

• Written and verbal communication skills

• Prioritizing, Planning and Organizing

Education and Experience:

• Office assistant and customer service experience is a plus, but not required

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment.Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.