Service Planner

Western Express; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Western Express seeks a detail‑oriented team member to respond to driver requests, open daily repair orders, and coordinate essential repairs with technicians. The role values basic mechanical knowledge and proficiency with Transman and VRMS systems.

Excellent written and verbal communication is required, along with strong computer skills for accurate documentation. The position is on-site with regular hours, emphasizing professionalism, multitasking, and timely reporting, including DOT

Qualifications

• Thrives in a fast-paced, high-volume work environment.
• Demonstrates strong problem-solving skills and a forward-thinking approach.
• Excellent verbal communication skills with drivers, team members, technicians, and supervisors.
• Highly detail-oriented with strong organizational skills.
• Demonstrated commitment to providing exceptional customer service.
• Excellent computer skills and the ability to learn and navigate company systems efficiently.

Responsibilities

• Effectively respond to incoming driver requests, providing prompt and professional assistance with questions and concerns.
• Open and manage daily repair orders while working closely with technicians to coordinate necessary repairs.
• Basic mechanical knowledge is preferred.
• Working knowledge of Transman is preferred; experience with VRMS coding is a plus.
• Maintain a courteous, positive, and professional attitude.
• Strong communication skills are essential.
• Successfully multitask and remain highly organized in a fast-paced shop environment.
• Demonstrate strong computer skills, including accurate and efficient typing.
• Complete required documentation and reports accurately and within established timeframes, including DOT inspection reports and violation documentation.
• Consistently meet commitments, priorities, and deadlines.

Skills

Fast-paced environment

Problem-solving

Verbal communication

Attention to detail

Customer service

Computer skills

Tools

Transman

VRMS coding

Job description

Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!

Responsibilities

• Effectively respond to incoming driver requests, providing prompt and professional assistance with questions and concerns.
• Open and manage daily repair orders while working closely with technicians to coordinate necessary repairs.
• Basic mechanical knowledge is preferred.
• Working knowledge of Transman is preferred; experience with VRMS coding is a plus.
• Maintain a courteous, positive, and professional attitude.
• Strong communication skills are essential.
• Successfully multitask and remain highly organized in a fast-paced shop environment.
• Demonstrate strong computer skills, including accurate and efficient typing.
• Complete required documentation and reports accurately and within established timeframes, including DOT inspection reports and violation documentation.
• Consistently meet commitments, priorities, and deadlines.

Qualifications

• Thrives in a fast-paced, high-volume work environment.
• Demonstrates strong problem-solving skills and a forward-thinking approach.
• Excellent verbal communication skills with drivers, team members, technicians, and supervisors.
• Highly detail-oriented with strong organizational skills.
• Demonstrated commitment to providing exceptional customer service.
• Excellent computer skills and the ability to learn and navigate company systems efficiently.

Schedule: Monday–Friday | 8:00 AM–4:30 PM

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Core Values

• Be Driver Friendly
• Be Safe
• Think Big
• Do More with Less
• Have Fun
• Expect Excellence
• Stay Fit
• Take Care of Each Other
• Be Humble, Hungry, & Hardworking