Customer Service Representative

Acro Hr Solutions; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to provide solutions for user queries in a high-volume environment. Candidates should possess excellent English communication skills with 1 to 2 years of customer service experience. This position offers opportunities for learning and professional growth.

Benefits

Mediclaim for self and dependents

Both Indian and US Holidays

5 days working

Stress-free Working environment

Learning and Growing opportunities

On-time Salary Payment

Fully Statutory Compliant

Qualifications

• 1 to 2 years of Customer Service Experience required.
• Ability to work US Shift (5:30 PM to 2:30 AM).
• Experience in a business work environment preferred.

Responsibilities

• Provide solutions to internal and external user queries.
• Meet quantitative performance metrics.
• Document resolutions in the Salesforce system.

Skills

Excellent English Communication

Basic Analytical Skills

Problem Solving

Proficiency in Office 365

Time Management

Education

Any Graduate

Tools

Salesforce

Oracle ERP

Job description

Designation: Customer Service Representative

Reporting: Customer Service Manager

Experience: 1 to 2 Years of Customer Service Experience

Shift: US Shift (5:30 PM to 2:30 AM)

Location: Work from Home

Qualification Required: Any Graduate with Excellent English Communication skills

Overview:

This will be a customer service role that will provide internal and external users solutions based on queries / issues. You will be asked to review the source of the incoming query/issue and respond correctly with the solution. You will provide excellent customer service and follow-up until the query / issue is resolved satisfactorily and document resolutions in the Salesforce system.

You will be required to communicate via several different medias, such as incoming calls, email, chat boxes, video calls, and screen shares. You will communicate with various internal users and external suppliers. You will be required to meet quantitative performance metrics as outlined.

Job description

• Proficiency in Office 365 applications (Outlook, PPT, Word)
• Excellent computer skills
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Proficient written, spoken communication skills (voice, video, email, English spoken, and written language experience a must)
• Comfortable working in a high-volume role.
• Excel Basic user with ability to solve problems based on data.
• Basic analytical skills.

Requirements

• 1 to 2 years of Customer Service experience
• Ability to work in US Shift.
• 1 to 2 years of experience needs to have been in a business work environment.
• Possess excellent verbal and written communication skills.
• 1 to 2 years of Oracle ERP Experience a plus.
• 1 to 2 years of Sourcing / Manufacturing experience a plus.

Benefits

• Mediclaim for self and dependents
• Both Indian and US Holidays
• 5 days working
• Stress-free Working environment
• Learning and Growing opportunities
• On-time Salary Payment
• Fully Statutory Compliant

Interested candidates can connect with me at https://www.linkedin.com/in/swati-priya-03b4ba178/ or can share their resume at [e-mail]