Customer Service Representative

Emma of Torre; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

A leading company seeks a full-time Customer Service Representative dedicated to supporting recovery journeys by guiding clients through vital services. This remote role requires proficiency in order processing and customer support, ensuring customer satisfaction while handling inquiries effectively. Candidates should hold at least a high school diploma and possess a calm demeanor under pressure, making them a strong fit for this position.

Qualifications

• Proficient in Order processing, Customer support, Customer service.
• Fully fluent in English.
• Experience working with customer support.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.

Skills

Order processing

Customer support

Customer service

Education

High school diploma or equivalent

Job description

I’m helping Phoenix House of Florida find a top candidate to join their team full-time for the role of Customer Service Representative.

You'll support recovery journeys by resolving inquiries and guiding clients through vital services

Compensation:

USD 25 - 30/hour

+ Bonuses (up to 150% of base compensation)

Location:

Remote: United States

Mission of Phoenix House of Florida:

"We are passionate about healing individuals, families, and communities challenged by substance use disorders and related mental health conditions."

What makes you a strong candidate:

• You are proficient in Order processing, Customer support, Customer service.
• English - Fully fluent

Responsibilities and more:

Customer Service Representative responsibilities:

* Maintaining a positive, empathetic, and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

* Keeping records of customer interactions, transactions, comments, and complaints.

* Communicating and coordinating with colleagues as necessary.

* Providing feedback on the efficiency of the customer service process.

* Managing a team of junior customer service representatives.

* Ensuring customer satisfaction and providing professional customer support.

Customer Service Representative requirements:

* High school diploma, general education degree, or equivalent.

* Ability to stay calm when customers are stressed or upset.

* Comfortable using computers.

* Experience working with customer support.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Nursing Homes and Residential Care Facilities

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