Customer Service Representative

Atlas Credit Company Inc; Tyler (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) with company match

Paid holidays

Bonus opportunities

Career growth and advancement

Job summary

Atlas Credit in Tyler, TX is hiring a Customer Service Representative to answer inbound calls, assist customers with questions and account information, and resolve issues to keep accounts current.

You will process loan applications, perform data entry, and maintain accurate customer records, while building strong relationships through professional communication. Bilingual English/Spanish is preferred; English required.

Qualifications

• At least 1 year of customer service experience.
• Strong phone communication and confidence speaking with customers.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and active listening skills.
• Basic computer and data entry skills.
• Bilingual: English required, Spanish preferred.

Responsibilities

• Provide excellent customer service over the phone
• Handle a high volume of incoming and outgoing calls
• Assist customers with questions, account information, and issue resolution
• Follow up with customers regarding accounts and past-due balances
• Process loan applications and perform data entry
• Maintain accurate customer records and documentation
• Build strong customer relationships through professional communication

Skills

Phone communication

Multitasking

Problem-solving

Active listening

Data entry

Bilingual English/Spanish

Job description

About Us

Atlas Credit is a family-owned financial company that has been helping customers since 1968, providing over $3 billion in financial assistance. We pride ourselves on strong community values, a supportive team environment, and delivering excellent customer service.

What You'll Do

• Provide excellent customer service over the phone
• Handle a high volume of incoming and outgoing calls
• Assist customers with questions, account information, and issue resolution
• Follow up with customers regarding accounts and past-due balances
• Process loan applications and perform data entry
• Maintain accurate customer records and documentation
• Build strong customer relationships through professional communication

What We're Looking For

• Customer service experience preferred (1+ year)
• Strong phone communication skills and confidence speaking with customers
• Ability to multitask in a fast-paced environment
• Strong problem-solving and active listening skills
• Basic computer and data entry skills
• Bilingual (English required, Spanish preferred)

Schedule

• 8-hour day shifts
• Monday-Saturday (one weekday off)
• Saturday availability required

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid vacation & sick time
• 401(k) with company match
• Paid holidays
• Bonus opportunities
• Career growth and advancement

Why Join Atlas Credit?

Join a company that values its employees and provides a supportive environment where you can grow your career while helping customers every day.

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