Junior Engineer/Engineer-Customer Service

Emerson Electric; Atlanta (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote-work policy

Medical coverage

Work-life balance

Job summary

Emerson Electric in Atlanta seeks a customer order administrator to guarantee a positive customer experience from enquiry to invoice. You will respond quickly and knowledgeably, addressing problems and ensuring orders reflect customer needs and factory capabilities.

The role involves monitoring orders, expediting shipments, preparing documentation, and communicating changes to internal teams and customers to support Emerson service-level goals.

Qualifications

• Bachelor’s degree or equivalent experience in business administration, international trade, or engineering.
• 0–3 years of experience in a customer service role.
• Knowledge of contract review and terms & conditions preferred.

Responsibilities

• Review customer PO to align with Emerson’s terms and conditions.
• Prepare order checklist and screening forms.
• Ensure orders are entered accurately and meet customer needs and factory capabilities.
• Provide timely acknowledgment of delivery and proactive order updates.
• Expedite orders to meet service-level goals and monitor backlog.

Skills

Attention to detail

Excellent communication

Time management

Problem solving

Customer service mindset

English proficiency

Education

Bachelor’s degree in engineering or business administration or international trade

Job description

Job Summary

Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from enquiry to invoice. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.

Responsibilities

• Review customer's PO to align with Emerson’s terms & conditions, trade compliance policy.
• Prepare order checklist, order screening form (TSF), trade and checkpoint screening.
• Ensure orders are entered accurately and in conformance with customer needs and factory capabilities.
• Provide timely acknowledgment of delivery and proactive updates to customers on order status.
• Review incoming orders and expedite them to meet customer requests and Emerson service‑level goals.
• Monitor and update date management for sales orders and backlog to meet customer requirements.
• Coordinate drop shipments from producing factories to specified destinations in a timely manner.
• Expedite documentation submission and prepare certificates of conformance/origin.
• Prepare order acknowledgment, delivery order and/or packing list for shipment.
• Apply new customer guidelines in the system.
• Prepare sales forecast and POR sales reports by period and monitor to meet targets.
• Submit weekly and monthly inquiry, booking, backlog and shipment reports.
• Answer customer phone calls expertly and consistently.
• Act as a liaison to assure timely and efficient administration of orders.
• Resolve matters pertaining to order administration, completion and post‑order activities with in‑house groups, overseas order admin, factories, suppliers and customers (e.g., CN, goods return to factory, RMA).
• Communicate and drive the impact of change orders internally and externally.
• Provide timely responses to order inquiries such as pricing, lead time and order status.
• Acquire an understanding of Emerson Process Management products.
• Participate in continuous improvement activities.
• Perform any other duties and responsibilities as assigned.

Qualifications

• Attention to detail, hard worker, proactive, collaborative, and willing to interact.
• Ability to work under time pressure and multitask.
• Strong analytical skills and ability to tackle problems.
• Excellent customer sense.
• Excellent verbal and written communication skills in English.

Required Education and Experience

• Bachelor’s degree in engineering or equivalent experience in business administration or international trade (preferred).
• 0 to 3 years of experience in a customer service role.

Preferred Qualifications

• Good knowledge and proven practice of customer contract review and terms & conditions.

Benefits

Competitive compensation, comprehensive medical and insurance coverage, safe working environment, and a remote‑work policy that supports work‑life balance.

We are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. Emerson is an equal opportunity employer and welcomes foreign nationals to join us through work‑authorization sponsorship.

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