Customer Service Representative

Million Air - Alexandria; Alexandria (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Matching 401k

Paid Time Off (PTO)

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air - Alexandria is seeking a friendly, service-oriented Customer Service Representative to greet pilots and customers and provide concierge-level support at the front desk. You will handle reservations, invoicing, and record customer preferences in the Million Air CSI system, ensuring a seamless, high-quality experience.

The role requires a positive attitude, reliability, and the ability to work weekday afternoons/evenings and occasional weekends.

Qualifications

• Customer service experience preferred in service industry.
• High School Diploma or equivalent required.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record and background check required.
• Zero tolerance drug free employer with screenings.

Responsibilities

• Greet customers in a friendly, professional manner.
• Provide concierge services to pilots and customers including reservations.
• Invoicing for services rendered to customers and pilots.
• Record customer preferences in Million Air CSI system.
• Proactive preparation for all incoming aircraft.
• Provide timely feedback on service failures or concerns.
• Partner with line service team to meet customer expectations.
• Keep hospitality area stocked with snacks and beverages.
• Maintain neat front desk, lobby, and amenities.

Skills

Customer focus

Communication

Computer skills

Math basics

Driver license

Bilingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office

Point of sale systems

Job description

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Are you a positive, up-beat person?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties

1. Greet customers in a friendly, professional manner
2. Provide concierge services to pilots and customers including making reservations as required
3. Invoicing for services rendered to customers and pilots
4. Record customer preferences in Million Air CSI system
5. Proactive preparation for all incoming aircraft
6. Provides timely feedback to the company regarding service failures or customer concerns
7. Partner with line service team to meet and exceed customer's service expectations
8. Keep hospitality bar stocked with snacks and beverages
9. Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus - naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft Office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
6. Bi-lingual preferred

Reporting Relationship

This position reports to the Customer Service Manager.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Other duties as assigned by management

Position Type and Expected Hours of Work

This is a non-exempt position.

This position has the following schedule:

• Weekdays: 1pm - 9pm
• Every fourth weekend: 7am - 7pm

This position requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience preferably in the service industry
2. High School Diploma or equivalent
3. Entry level position
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: Starting at $18.00 per hour