Customer Service Representative

Montgomery Legacy PLLC; Troy (NC); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Paid holidays

Flexible schedule

No evenings or weekends

Job summary

Montgomery Animal Clinic in Troy, NC is hiring a full-time Client Service Representative who greets clients and assists them with what they need, bringing a warm, compassionate presence to every interaction.

You’ll schedule appointments, check clients in and out, update records, and process payments while collaborating with technicians and doctors to maintain efficient workflows and high standards of care. The role offers a flexible schedule with no evenings or weekends.

Qualifications

• Entry-level position; strong communication and customer service skills required.
• Ability to learn veterinary software and stay organized.
• Positive, professional, team-first attitude and reliability.

Responsibilities

• Greet clients and assist them with their needs in a compassionate manner.
• Schedule appointments, check clients in and out, and update medical records.
• Process cash or card payments and collaborate with clinicians to maintain workflows.

Skills

Excellent communication

Interpersonal skills

Customer service

Computer literacy

Tools

Veterinary software

Job description

Montgomery Animal Clinic in Troy, NC is hiring a full-time Client Service Representative who's ready to jump in and make a positive impact. If you're someone who shows up with a good attitude and isn't afraid to get things done, we want to meet you!

Here’s what we’re offering our Client Service Representative:

Experience-Based Pay: $15.00 - $17.00/hour

Schedule: Full-time, Monday - Friday

Perks & Benefits: Paid time off (PTO), health insurance, paid holidays, a flexible work schedule with no evenings or weekends required, a supportive, collaborative, and growth-driven environment, and the ability to complete meaningful work and help positively impact animal welfare

Keep reading to learn more and see if you’d be the right fit for the job!

YOUR DAY AS OUR CLIENT SERVICE REPRESENTATIVE

You’ll be the friendly face and warm presence who greets clients when they call or visit the hospital and assists them with whatever they need. Some clients may be dealing with emotionally difficult situations, and you’ll make sure to provide a respectful, compassionate approach. Attentive to detail, you’ll schedule veterinary appointments, check clients in and out, update medical records, and process cash or card payments.

You’ll communicate with clients, technicians, and doctors throughout the day to help maintain efficient workflows and uphold high standards of care. When you’re not assisting clients, you’ll help complete daily administrative tasks that keep the animal hospital organized and running smoothly!

WHAT YOU BRING TO THE TABLE

Our ideal Client Service Representative has some veterinary experience, but it’s not required for candidates with the right attitude and work ethic! This entry-level position requires:

• Fantastic communication, interpersonal, and customer service skills
• Proficiency with computers and the ability to learn veterinary software
• Positive, professional, and team-first attitude
• Ability to multitask effectively and stay organized
• Dependable, compassionate personality

WHO WE ARE

At Montgomery Animal Clinic, our team of dedicated animal lovers takes pride in cultivating a unique culture that blends small-town charm with professional excellence. As part of the Legacy Veterinary Group of the Carolinas, we believe in empowering veterinarians and providing clear pathways for development and advancement. Here, you will find a collaborative environment where innovative ideas flourish and mentorship is woven into daily practices.

An organization is only as strong as its values, and our core beliefs shape everything we do! Joining us means becoming part of a team that values:

• Trust – We build lasting relationships through genuine care and transparency
• Compassion – Our advocacy for patients and clients is grounded in empathy and understanding
• Integrity – We do what is right, always
• Teamwork – Collaboration, accountability, and mutual respect drive our success
• Value – We deliver high-quality veterinary medicine with exceptional service at accessible pricing

With a focus on work-life balance, we offer not only an exceptional quality of life but also meaningful work and continuous professional growth. Join us and be part of a community where your career can flourish!