Customer Service Representative

Hub International; Traverse City (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Bonuses / commissions

Job summary

HUB International is seeking a Recreational Marine Customer Service Representative to support Global Marine Insurance clients. You will manage policy servicing, answer questions, and assist brokers with website issues and account maintenance.

The role requires 2–5 years of relevant experience, a P&C license, and excellent communication. You will handle endorsements, renewals, payments, and ensure high-quality service in a fast-paced environment.

Qualifications

• 3 years customer experience
• P&C license required for this position
• Excellent communication skills, both verbal and written
• Ability to learn and navigate new software quickly

Responsibilities

• Manage inbound calls from clients/brokers and place outbound follow-up calls
• Process endorsements, diary information, renewals and new business
• Handle payments and follow up on past-due accounts
• Perform account maintenance activities and respond to client questions regarding coverage
• Meet Quality Assurance requirements and other key performance metrics
• Answer questions about product details and company policies

Skills

Communication skills

Phone etiquette

Typing speed

Organization

Rapport building

Customer service experience

Education

High school diploma or equivalent

Job description

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Global Marine

With a reputation for careful underwriting of each risk, Global Marine has the ability to place cost effective and comprehensive coverage for your client's watercraft and yacht needs. In addition to marine related expertise, GMIA also has placement solutions for your client's RV/Motorcoach risks that fall outside of the standard market.

Global Marine offers extensive boat insurance across all 50 states, keeping boaters afloat from the Pacific to the Atlantic, and all the lakes in between. Being boaters ourselves, we understand the value in spending a day aboard your vessel free from worry.

At Global Marine Insurance Agency, we take pride in our customer service and are ready to help you. We value every agent and client that selects us for their boat and yacht insurance needs, that's why we don't offer "one size fits all" policies. Our team of underwriters will take the time to speak with you to understand your specific needs based on geographic location, equipment, and time of year, among other factors for the best coverage combination.

Recreational Marine Service Representative:

The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.

Responsibilities

• Managing Inbound Calls
• Receive inbound calls including transferred calls from current clients/brokers
• Place outbound follow-up calls for various reasons or documents
• Answer questions about the product details, the company, and issues with accounts for the clients/brokers.
• Assist clients/brokers with any technical issues experienced with website and escalated any issues to management appropriately.
• Perform account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics.

Endorsements/Renewals

• Request and process all endorsements, diary information, follow up, if necessary, answer questions/concerns.
• Process renewals/new business

Payments

• Upon notification from accounting that an account is past due, contact the insured via email for payment.

Other Administrative Tasks Include but not limited to:

• Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, answering phones in the service queue etc.

Requirements

• Demonstrated strong decision-making ability
• Excellent communication skills, both verbal and written
• Strong phone etiquette
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Flexibility with daily tasks
• Fast and accurate typing skills
• Goal oriented
• Ability to learn and navigate new software quickly
• Strong ability to organize and prioritize
• Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone
• 3 years customer experience
• P & C License required for this position

Salary Transparency:

Disclosure required under applicable state or municipality regulations: The expected salary for this position is $20/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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