Customer Service Representative

Gardner-White Furniture Inc.; Traverse City (MI); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Gardner-White Furniture Inc. seeks a customer service representative to be the primary contact for shoppers in Traverse City.

You will assist with inquiries, process purchases, and help resolve issues to ensure a positive shopping experience and lasting relationships. You will greet customers in-store and by phone, collaborate with stores to handle overflow calls, and use Storis, Podium, and Dispatch Track to log information daily.

Qualifications

• High School diploma or equivalent.
• 1 year of customer service and/or call center experience preferred but not required.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience.
• Cash handling and/or accounting experience a plus.

Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Calm under pressure

Friendly demeanor

Education

High School diploma or equivalent

Tools

Storis

Podium

Dispatch Track

Facebook

Instagram

Microsoft Office

Job description

Description

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, and purchases, and resolving any issues or concerns they may have. This individual will play a crucial role in delivering a positive shopping experience and building long-term relationships with our customers.

Job Responsibilities:

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment:

This job operates in a retail office setting.

Requirements

Physical Demands:

The employee will regularly be standing, walking, bending,

Qualifications needed to perform this position:

• High School diploma or equivalent
• 1 year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure.
• Friendly and approachable demeanor with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of furniture products and industry trends is a plus.
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus

Position Type/Expected Hours of Work:

This is a part-time or full -time position working either AM or PM based on the needs of the business.