Customer Service Representative

HOM Furniture, Inc.; Town of Wausau (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical and Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Employee discount

Career advancement opportunities and培训

Job summary

HOM Furniture, Inc. is seeking a Customer Service Representative to provide exceptional service to customers in person and over the phone. You will answer calls, finalize orders, process payments, and coordinate deliveries and pickups.

You will also handle returns and warranty paperwork, adjust orders as needed, and assist Sales Consultants while supporting accessories sales and on-floor duties when required.

Qualifications

• Education: Must be working towards or have a high school diploma or GED.

Responsibilities

• Answering phones to direct callers or answer questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial warranty paperwork.
• Making changes and cancellations to orders.
• Updating customers on order status changes.
• Processing finance applications.
• Support for showroom Sales Consultants and processing orders as needed.
• Processing sales for accessories and small purchases.
• Occasional sales-floor duties following HOM Furniture’s sales methods.
• Other duties as assigned.

Skills

Customer service

Communication

Phone handling

Education

High school diploma or GED

Job description

Job Type

Full-time, Part-time

Pay

$16-18 an hour

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• - Answering phones to either direct callers to the proper department or to answer any questions they may have.
• - Finalizing orders, taking payments, and scheduling deliveries and pickups.
• - Processing returns and processing initial paperwork for warranty claims.
• - Making changes and cancellations to orders when appropriate.
• - Updating customers on changes to their order status.
• - Processing finance applications.
• - The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• - Processes sales for accessories and other small purchases.
• - Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• - Other duties as assigned.

Benefits

• - HOM Furniture offers its full-time employees a competitive benefits package.
• - Paid Time Off- 20 Days in 1st year for full-time employees
• - Medical and/or Dental Coverage
• - 401(k) Employee Contribution Plan
• - 401(k) Employer Matching
• - Employee discount
• - Career advancement opportunities and training
• - Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.