Customer Service Representative

Hom-Furniture-2; Little Canada (MN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

Dental Coverage

401(k) Plan

401(k) Match

Employee Discount

Career Advancement

Training

Pay on Demand

Job summary

HOM Furniture is seeking a Customer Service Representative to deliver excellent service to customers. You will answer phones, finalize orders, process payments, and schedule deliveries and pickups as part of a busy retail operation.

Responsibilities include processing returns and warranty paperwork, updating customers on order status, handling finance applications, and supporting showroom Sales Consultants. Occasional floor coverage and accessory sales are also part of the role.

Qualifications

• Six months of customer service experience preferred.

Responsibilities

• Answering phones to direct callers or answer questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on order status changes.
• Processing finance applications.
• Support for showroom Sales Consultants and processing orders as needed.
• Processing sales for accessories and other small purchases.
• Occasionally work the sales floor following HOM Furniture’s sales methods.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Description

Pay

$16-19 an hour

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.