Customer Service Representative

Hom Furniture; BLOOMINGTON, Northern (MN, KY); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off 20 Days in 1st year

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Career advancement opportunities and培训

Pay on Demand - earned wages

Job summary

HOM Furniture is seeking a Customer Service Representative to provide excellent service to customers. You will answer phones, finalize orders, process payments, schedule deliveries and pickups, and handle returns and warranty paperwork.

You will support showroom Sales Consultants, process finance applications, and assist with accessories and small purchases. The role includes working on the sales floor and other duties as assigned; strong communication is essential.

Qualifications

• Experience in customer service and ability to communicate effectively both verbally and in writing.
• Six months of customer service experience preferred.
• Ability to sit for sustained periods and occasionally lift up to 25 pounds.

Responsibilities

• Answer phones and direct callers to the proper department or answer questions.
• Finalize orders, take payments, and schedule deliveries/pickups.
• Process returns and initial warranty paperwork; make order changes/cancellations.
• Update customers on order status and process finance applications.
• Support showroom Sales Consultants and assist with orders as needed.
• Sell accessories and other small purchases; occasionally work on the sales floor.

Skills

Customer service

Communication

Phone skills

Education

High school diploma or GED

Job description

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods.
• Other duties as assigned.
• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.