Customer Service Representative

HOM Furniture; Lakeville (MN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

Paid Time Off - 20 days in 1st year

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Employee discount

Career advancement opportunities and培训

Pay on Demand - earn wage access

Job summary

HOM Furniture seeks a Customer Service Representative in Minnesota to deliver excellent service to customers both in-store and by phone. You will answer inquiries, finalize orders, process payments, schedule deliveries, and support Sales Consultants.

This role also handles returns, warranty paperwork, order changes, and keeps customers informed about status updates. Benefits include PTO, medical/dental, and retirement plans.

Qualifications

• Education: Must have high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Communication: Strong verbal and written skills.

Responsibilities

• Answering phones and directing callers to the proper department or answering questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on order status changes.
• Processing finance applications.
• Support for showroom Sales Consultants and processing orders as needed.
• Sell accessories and small purchases.
• Occasionally work on the sales floor using HOM Furniture sales methods.
• Other duties as assigned.

Skills

Customer service

Phone handling

Communication

Education

High school diploma or GED

Job description

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.
• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Job Type

Full-time, Part-time

Pay

$16-$19 an hour

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
• Other: Must be able to communicate effectivealy both verbally and in writing.
• Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.