Customer Service Representative

Ewaste-; Town of Victor (NY); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Environmental impact

Career growth

Paid time off

401(k) matching

Health insurance

Vision insurance

Life insurance

Disability insurance

Job summary

EWASTE+ is seeking a Customer Service Representative to own and grow an established portfolio, keeping customers engaged, booking recycling and IT asset projects, and uncovering additional needs to ensure EWASTE+ remains a trusted long-term partner.

The role emphasizes managing existing customers with occasional prospecting, strong relationship-building, and CRM-driven collaboration from their Victor, NY location.

Qualifications

• 1–3 years of customer service experience
• Strong verbal and written communication skills
• Solid time management and organizational skills
• Ability to work both independently and as part of a team
• Familiarity with CRM systems (e.g., Salesforce, HubSpot)
• Competency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Comfortable using the internet and online tools for prospecting and research

Responsibilities

• Manage and develop an assigned portfolio of existing EWASTE+ customers.
• Stay proactively connected with customers, book pickups and projects, and help them plan for upcoming recycling and IT asset needs.
• Look for opportunities to expand relationships through additional services, locations, projects, and recurring programs.
• Conduct outbound calling and follow-up with existing customers, dormant accounts, warm opportunities, and selected cold prospects when appropriate.
• Provide responsive, professional support while partnering with internal teams to deliver a strong customer experience.
• Maintain accurate customer information, follow-up, and opportunities in the CRM.
• Participate in account reviews, team meetings, and growth initiatives.

Skills

Customer service

Relationship building

Outbound calling

Verbal communication

Written communication

Tools

Salesforce

HubSpot

Job description

EWASTE+, a leader in the electronics recycling industry, is seeking a Customer Service Representative. We are looking for a proactive, relationship-driven Customer Service Representative to own and grow an established portfolio of EWASTE+ customers. This role is centered on keeping customers engaged, booking their recycling and IT asset projects, uncovering additional needs, and making sure EWASTE+ remains a trusted long-term partner. Most of your time will be spent working with existing customers and developing those relationships, with occasional prospecting and reactivation outreach when opportunities arise. This is a great role for someone who enjoys customer interaction, stays organized, and likes finding ways to grow business from relationships they already own.

Why Join Us?

• Work Life Balance: Monday through Friday 7:30-4:00 schedule, 40 hours a week!
• Fast Growth: Join a company that is expanding quickly and creating opportunities for people who want to grow with it.
• Meaningful Work: Help organizations protect sensitive data, responsibly recycle technology, and reduce environmental impact.
• Challenge & Ownership: We value people who want responsibility, measurable goals, and the opportunity to make an impact.
• Career Development: Learn a unique industry, sharpen your commercial skills, and build a path for continued advancement.

Key Responsibilities

• Manage and develop an assigned portfolio of existing EWASTE+ customers.
• Stay proactively connected with customers, book pickups and projects, and help them plan for upcoming recycling and IT asset needs.
• Look for opportunities to expand relationships through additional services, locations, projects, and recurring programs.
• Conduct outbound calling and follow-up with existing customers, dormant accounts, warm opportunities, and selected cold prospects when appropriate.
• Provide responsive, professional support while partnering with internal teams to deliver a strong customer experience.
• Maintain accurate customer information, follow-up, and opportunities in the CRM.
• Participate in account reviews, team meetings, and growth initiatives.

What We're Looking For:

• A strong relationship builder who enjoys working with customers and earning trust over time.
• Proactive and commercially curious; you naturally look for ways to help customers and grow relationships.
• Comfortable on the phone and willing to make outbound calls when needed.
• Highly organized, dependable, and able to manage multiple customer needs and follow-ups.
• Goal-oriented and comfortable being accountable for business results.
• Strong verbal and written communication skills.
• Experience in account management, customer success, inside sales, B2B customer service, or a related role is preferred.

Perks of the Job

• The chance to work with an innovative company committed to environmental impact.
• Opportunities to grow your skills in a rapidly expanding industry.
• Paid time off
• 401(k) matching
• Health insurance
• Vision insurance
• Life insurance, Short Term Disability
• Company Paid Basic Life Insurance & Long Term Disability

Pay: $40,000 - $53,000 per year including variable incentive

Position Requirements

Our ideal candidate for the Customer Service position is customer-focused, personable, and able to build strong relationships through clear, professional communication. They are organized, dependable, and use sound judgment to resolve customer needs while providing a positive experience.

Qualifications

• 1–3 years of customer service experience
• Strong verbal and written communication skills
• Solid time management and organizational skills
• Ability to work both independently and as part of a team
• Familiarity with CRM systems (e.g., Salesforce, HubSpot)
• Competency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Comfortable using the internet and online tools for prospecting and research

About the Organization EWASTE+ is a R2/RIOS Certified Electronics Recycler ITAD company and a licensed NAID AAA Certified Data Destruction Contractor.

EWASTE+ focuses on the recovery of value from idle, obsolete and excess electronic equipment and operates a large-scale processing facility in Victor, New York (near Rochester) and two regional consolidation facilities in Albany and New York City. In 2025, EWASTE+ expanded its footprint by adding Take 2 Recycling, based in Waterbury, Connecticut, enhancing its service reach across the Northeast.

The company utilizes environmentally sound processing methods that maximize value and recovery while eliminating disposal of electronics in landfills. EWASTE+ has been recognized as a Rochester Top 100 Company for five consecutive years and was a recipient of the Rochester Business Journal Environmental Leadership Award.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Shift Days

Location EWASTE+ Victor, NY

This position is currently accepting applications.