Technical Support Customer Service Representative - Remote - $15-18/Hr

VetJobs; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Veterans and military spouses are encouraged to apply for a remote Technical Support Customer Service Representative position with VetJobs. This opportunity provides excellent customer service experience, with an emphasis on problem-solving, and allows representatives to work from home while supporting a diverse team.

Benefits

Paid training and performance-based incentives

401K with company match

Paid PTO and holidays

Medical, dental, and vision insurance

Comprehensive Employee Assistance Program

Qualifications

• 1+ year of customer service experience.
• Strong problem-solving skills.
• Ability to work in a quiet and distraction-free environment.

Responsibilities

• Provide inbound customer support via calls and the Internet.
• Resolve technical issues related to hardware and software.
• Deliver expert customer experiences and documentation.

Skills

Customer relationship building

Problem-solving

Technical support

Multi-tasking

Computer navigation

Education

High School Diploma or GED

Job description

Technical Support Customer Service Representative - Remote - $15-18/Hr

Join to apply for the Technical Support Customer Service Representative - Remote - $15-18/Hr role at VetJobs

Technical Support Customer Service Representative - Remote - $15-18/Hr

Join to apply for the Technical Support Customer Service Representative - Remote - $15-18/Hr role at VetJobs

Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This job post is specifically for US Military Veterans and Spouses in the categories noted above.

This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.

The employer also does not hire from the cities listed below:

Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry

Clarcona Clearwater Cutler Cutler Bay Debary

Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park

Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades

Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville

Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe

Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens

Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus

Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay

Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights

Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights

St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine

Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River

West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood

Georgia: Columbus, Valdosta

Michigan: Auburn Hills, Detroit, Farmington Hills

Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring

New Mexico: Rio Rancho

North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle

Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill

Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands

Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail

Topsail Beach Trenton Verona Wallace

South Carolina: Greenville, Greer, Marietta, Piedmont

Texas: Austin, Jacksonville, Laredo

The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Technical Support / Customer Service Representative working from home, you will:

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Be an amazing problem-solver

Offer additional products and/or services

Deliver expert customer experiences…with a smile.

Auto req ID

447631BR

Minimum Education Required

High School/GED

Job_Category

Work From Home

Additional Qualifications/Responsibilities

YOUR QUALIFICATIONS

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

Strong focus on building customer relationships

1+ year of customer service experience

Technical Support Experience Preferred

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong problem-solving skills with the ability to ask probing questions to come to a resolution

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

Starting wage will be between $15 and $18

(pay rate will not be below applicable minimum wage).

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Concentrix

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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