Customer Service Representative

Pace Industries, LLC; New Hampshire; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan with employer match

Paid time off

Job summary

Pace Industries, LLC in New Hampshire is seeking a Customer Service Representative to prioritize order activities and manage customer communications. Responsibilities include processing orders, negotiating deliveries, and resolving customer conflicts effectively.

The ideal candidate should have 2–3 years of experience in a supply-chain environment and possess strong communication and problem-solving skills. Competitive salaries and comprehensive benefits, including health insurance and a 401(k) plan, are provided.

Qualifications

• 2–3 years of customer service experience in a supply-chain environment.
• Strong leadership and mentoring capabilities.
• Ability to work independently and complete assignments.

Responsibilities

• Provide customers with certificates and order status updates.
• Negotiate expedited deliveries.
• Communicate sales forecast fluctuations.
• Verify pricing validity before entering orders.

Skills

Customer service experience

Effective communication skills

Analytical abilities

Problem-solving skills

Leadership capabilities

Job description

General Description of Position

Prioritizes all order activities, processes orders in compliance with established Customer Service Procedures and SOP requirements, and reviews order status and delivery status with customers. Handles new orders or changes, including order cancellations via customer portals and EDI, and accepts purchase orders and customer certification documents. Codes late shipments and on‑time delivery reports, serving as the voice of the customer.

Key Responsibilities

• Provide customers with certificates, proof of deliveries, back‑order information, samples, and order status updates.
• Negotiate expedited deliveries with production planning, warehouses, and determine the best method of shipment.
• Communicate sales forecast fluctuations with customers and account managers.
• Verify pricing validity by reviewing all pricing screens before entering orders.
• Present potentially negative information, such as extended back‑orders, customer notifications, and credit holds, in a positive manner.
• Identify when follow‑up by another party is necessary and coordinate resolution with customers, plant, and account managers.
• Resolve customer conflicts through active listening and effective communication.
• Maintain proficiency in database systems to ensure accurate customer information.
• Collaborate daily with functions such as Account Management, Marketing, Distribution, Accounting/Credit, Quality Control, and Manufacturing.

Qualifications

• 2–3 years of customer service experience in a supply‑chain environment.
• Effective communication skills for person‑to‑person and small‑group interactions with customers, clients, the general public, and employees.
• Excellent analytical, written, and verbal communication abilities.
• Ability to work independently and complete assignments within prescribed routines and standard practices.
• Strong leadership and mentoring capabilities, inspiring coworkers to achieve goals and pursue excellence.
• Problem‑solving skills for handling practical situations with limited standardization.
• Competence in interpreting written, oral, or diagrammatic instructions.
• Works under general supervision, referring questionable cases to a supervisor.

Benefits

Pace Industries offers competitive salaries with full benefits, including health, dental, vision, life, and disability insurance, paid time off, and a 401(k) plan with employer match.

Equal Opportunity Employer Statement

Pace Industries is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.