Customer Service Representative

Avflight Corporation; Town of Ogden (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Avflight Corporation seeks a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with crew members and high-profile clients, providing professional service and solutions.

Responsibilities include assisting with fuel, hangar space, catering, hotel accommodations, ground transportation, and processing sales transactions, while balancing daily inventory. Strong communication and reliability are essential.

Qualifications

• Customer service experience preferred.
• Ability to learn and use phone, email, filing, faxing and basic computer systems.
• Must be able to lift up to 20 lbs and stand/walk for extended periods.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services (fuel, hangar space, catering, hotel, ground transportation).
• Resolve inquiries and complaints regarding Avflight’s services or products.

Skills

Customer service

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:Provide superior customer service to crew members and passengersAssist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.Resolve customer requests, questions and complaints regarding Avflight’ s services or productsProcess sales transactions, close out and balance daily inventory, fuel tickets and meter sheetsPerform other duties as assignedQualifications:High school diploma or GEDMust be 18 years or olderHotel/hospitality/customer service experience a plusMust be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft productsMust be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reachingMust pass background check, pre-employment drug test and obtain security clearanceMust have valid Driver’s licenseCompetency/Behavioral Requirements:Must be available for holidays and weekends if neededExperience in aviation is a plusMust be a self-starter, be reliable, responsible, and dependable, and fulfill obligationsMust have the ability to multitask; excellent communication and organizational skills.Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA