Customer Service Representative

Collier County Tax Collector; Town of Florida, Northern (NY, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Collier County Tax Collector is seeking a Customer Service Representative to perform clerical and customer-facing duties across driver license and motor vehicle offices.

The role emphasizes accurate transaction processing, cash handling, and public assistance with applications and records, requiring basic computer skills and knowledge of Florida laws and regulations.

Qualifications

• Must have a high school diploma or GED.
• Experience handling money and serving the public preferred.
• Excellent customer service and accurate data entry skills required.
• Ability to use state software to process driver license, vehicle, taxes and related records.

Responsibilities

• Process vehicle titles, registrations and driver license transactions accurately.
• Collect payments for services and balance cash drawer.
• Assist the public with applications and document completion.
• Maintain records and documentation with careful attention to detail.
• Remain knowledgeable of applicable laws and regulations and communicate them clearly.

Skills

Customer service

Cash handling

Data entry

Communication

English

Education

High school diploma or GED

Tools

FDLIS/FRVIS/CWIS/ORION/IMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time ADMIN SUPPORT

Salary Range: $21.51 To $23.94 Annually

Job Title: Customer Service Representative

Location: All Driver License and Motor Vehicle Offices

General Summary: The Customer Service Representative shall determine the customer’s needs and function as an advocate to complete the transaction in a courteous, accurate and timely manner. With an emphasis on customer service, the support clerk is responsible for processing vehicle titles and registrations, issuances and renewals of driver license, issuance of fishing licensure or birth certificate, collection of property tax or tourist tax. The support staff member will ensure that all transactions processed comply with all regulations set forth by the Department of Highway Safety, Florida Fish and Wildlife Conservation Commission, Florida Department of Agriculture and Consumer Services, U.S. Citizenship and Immigration Services, Department of Transportation, Department of Revenue as well as the Collier County Health Department.

Essential Job Functions:

Ability to navigate State of Florida specific software programs such as FDLIS/FRVIS/CWIS/ ORION or IMS software used to process transactions for driver license, birth certificates, motor vehicles or concealed weapons and obtaining signatures, photographs or scanning documents.

Must Accurately collect payment for all services provided which may include, but are not limited to, motor vehicle transactions, driver license transactions, property taxes, Concealed weapons, hunting and fishing license and Birth Certificates. Ability to use cashiering application used to collect fees and allocate funds properly for all transactions processed. May apply for refunds and collect for non-sufficient funds checks.

May be required to administer a vision test. If testing, must be knowledgeable of requirements for driving. Review eligibility and verify medical documents pertaining to medical issues concerning vision and loss of.

Determine by visual assessment (May need to observe) a customer’s signs of physical or mental impairments which would affect the ability to safely operate a motor vehicle with the ability to determine the nature and severity of observed impairment.

May be required to administer a vision test. If testing, must be knowledgeable of requirements for driving.

Ability to document, process, track and follow up transactions by mail, when required.

Must be knowledgeable and remain current on relevant procedure manuals specific to job duties. Must understand governmental regulations and instructions pertaining to duties. Must be able to clearly communicate Florida law and statutes to customers providing instruction to customers in a written and/or verbal format.

Assist the public with completion of application, when authorized by law, for all services provided. The support staff member assists in the completion and perfection of supporting documents and issuance of receipt when applicable. The services provided may include, but are not limited to, transactions for Motor Vehicle, Driver License transaction s, property tax, and birth certificate.

Attends to the needs and/or requests of the public in a courteous, pleasant, and timely fashion both in person, via e-mail, written correspondence and on the phone.

Enters data into database with high level of accuracy with high emphasis on spelling.

Must be knowledgeable of legal documents, Florida statutes, policies and procedures for issuance of a Florida driver license, CDL or I.D card. Adhere to the obligations of reciprocity for out of state and out of country identification requirements and driver licenses.

Must have a working knowledge of all partner agencies that associate themselves with driver license or Motor Vehicle (i.e., voter registration, donate life, veterans affairs)

Department of Revenue, Motor Voter, D.A.V.I.D, Clerk of Courts, Verification of Lawful Status, Bureau Administration of Review, US Customs & Border Protection, NLET, DVU, DELAP, Keesing, TLSAE, AAMVA

May be required to process parking permits initial applications and renewals including collection of fees.

May be responsible for accurately balancing and depositing cash drawer daily using TAXSYS program.

May be required to issue hunting and fishing licenses using regulations set forth by the Florida Fish and Wildlife Conservation Commission.

(May be required to) Must have working knowledge of on-line driver's transcript records and able to educate customers as to process of clearing record. Coincides with the Clerk of Courts to carefully review clearances and remove sanctions.

Must be knowledgeable of all laws pertaining to the road (i.e., road signs, road rules) in order provide an accurate and safe behind the wheel driving test.

Ability to identify security features and fraudulent documents on behalf of all applicable state and local, State, National and International agencies and how to report fraud and to whom.

On-Site work is an essential function.

Regular and consistent attendance is required.

Departmental Accountabilities

Provides customers and coworkers with competent, courteous and accurate customer service.

Demonstrates good working knowledge of the published procedures and regulations governing the Tax Collector's Office.

Prepare reports, schedules and correspondence within established guidelines.

Maintains confidentiality of sensitive and restricted information that is reviewed.

Able to deal with problems involving several concrete variables in standardized situations.

Employees are expected to be ready to help the first customer at the time that the office opens.

Maintain adequate supplies at their station.

Maintain a clean, neat and orderly work area.

Education and Experience

Requires high school diploma or GED

Must be a minimum of 18 years of age, unless required to administer the road test for Driver License.

Previous work history handling money and working with the public preferred.

Basic computer knowledge required as well as printer, facsimile, photocopier, calculator and other standard business machines required.

Essential Physical Skills

• Ability to see and hear with or without correction
• Ability to communicate both orally and in writing in the English language.
• Must be able to use hands to manipulate objects, tools or controls
• Must be able to maneuver without assistance in an office environment, stand, walk, sit, and reach with hands and arm
• Must be able to occasionally lift and/or move up to 25 pounds
• Ability to work in a constant state of alertness and in a safe manner